Certainly is a Conversational AI platform that leverages advanced Generative AI and natural language understanding to create tailormade chatbots for complex, global customer service journeys. The platform delivers personalized, humanlike interactions while empowering businesses with premade templates, deep industry insights, and rich data analytics, making it a powerful solution for enhancing customer engagement and operational efficiency.
Built for ecommerce, customer service, and multi-domain operations, Certainly stands out by offering one-click integrations with leading tools like Shopify and Zendesk. Its AI-driven capabilities help businesses increase average order value, reduce support ticket volumes, and gain valuable customer insights, all while being rapidly deployable and highly customizable.
Website: https://certainly.io/
Key Features
Use Cases
Benefits
Metrics
Pricing Plans
Starter - €399/month (billed annually)
- 12,000 annual conversations
- AI Agent
- Web Widget Channel
- NLU Intention Flows
- OpenAI-Based Generative AI
- Proprietary Data Indexing (3 PDF/CSV Sources)
- Mail Handover
- Operational Reporting
- Email Support
Growth - €2,000/month
- 60,000 annual conversations
- Up to 4 AI Agents
- 3 Channels
- Advanced Escalations & Integrations
- Proprietary Data Indexing (up to 10 Sources)
- Smart Analytics & Actionable Reporting
- Pooled CSM
- AI Transcript Summarizer
- Sentiment Prediction
- Advanced Testing Environment
- Unlimited Platform Users & 2FA
- Standard SLAs
- 5 hours of Professional Services
Enterprise - €5,000/month
- 300,000 annual conversations
- Unlimited AI Agents
- Unlimited Channels
- Advanced Escalations & Integrations to Complex Platforms
- LLM Agnosticism
- Version Control and Change Management
- Workflow-Based Automation
- Reporting & Chat API
- Dedicated CSM
- Resolution-Based Pricing [Optional]
- Pre-built enterprise security features
Testimonials
“95% of customer service inquiries for one of our customers were solved with Certainly. Oh, and the AOV of customers who used Certainly's AI chatbot is 20% higher!”
“Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Certainly.”
Diverse Programmers Recommendation
Certainly offers a robust, AI-driven conversational platform that not only personalizes customer interactions but also drives significant business results. Diverse Programmers can provide expert advisory, integration, and custom solutions to help your business seamlessly implement and maximize the benefits of Certainly’s innovative technology.
Ease of Use
Setup Time: Go live in days
Onboarding: Step-by-step guided tutorials and pre-built templates available
User Experience: Intuitive interface with a minimal learning curve and extensive customization options
Security & Compliance
Data Encryption:
Support Options
Live Chat: No
Email Support: Yes
Community Forum: No
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855-217-87086 Different Reasons We Should Partner
- 1Expert in Automation and Streamlining Operations
- 2Proven Track Record of Success
- 3Customized Solutions for Your Needs
- 4Dedicated to Enhancing Efficiency Across Departments
- 5Trusted by Leading Organizations
- 6Personable and Client-Focused Approach
From venture-backed startups to Fortune 500 companies, we partner with organizations of all shapes and sizes.