Diverse Programmers - AI/ML Automation, Emerging Technologies, and Innovation

AI Tool

Ultimate

Zendesk AI Agents is an AI-driven customer service tool designed to automate and personalize customer interactions across multiple channels. It leverages generative AI and proprietary intent models to handle sophisticated matters efficiently, reducing ticket queues and operational costs while enhancing customer satisfaction. The platform is built to scale from basic FAQ resolution to full end-to-end integrated automation, making it ideal for businesses seeking to transform their customer support into a competitive edge.

Website: https://www.zendesk.com/service/ai/ai-agents/

Key Features

AI-powered automation across all channels

Seamless integration with knowledge bases and backend systems

Real-time analytics and quality assurance tools

Multi-language support with native fluency in 109 languages

Data privacy and protection measures

Use Cases

Automated Customer Support: Deploy AI agents to instantly resolve FAQs and routine inquiries, reducing manual intervention and ticket queues.

Personalized Interactions: Provide tailored and context-aware responses using AI, ensuring that each customer receives personalized support.

End-to-End Workflow Integration: Integrate backend systems via APIs to handle complete customer interactions from authentication to resolution.

Analytics & Quality Assurance: Utilize actionable analytics to monitor agent performance and improve conversation flows for higher efficiency.

Multi-Channel Service: Support customer interactions across social media, email, web, and mobile channels with a unified AI solution.

Benefits

Automates up to 80% of customer interactions, boosting efficiency

Reduces operational costs while lowering ticket queues

Enhances CSAT through personalized, instant support

Quick time-to-value with easy setup and minimal maintenance

Flexible integration across various customer service scenarios

Actionable insights through robust analytics for continuous improvement

Metrics

Annual Cost Savings: $434K

Customer Satisfaction (CSAT): Up to 93%

Automation Rate: Up to +80%

Pricing Plans

Support Team - $19 per agent/month billed annually

Ticketing system
Email support
Contact form & Web Widget
Predefined responses with macros
Custom business rules with triggers and automations
Prebuilt analytic dashboards

Suite Team - $55 per agent/month billed annually

Multichannel support including live chat
AI agents
Customer and internal knowledge base
Messaging with live chat capabilities
Proactive customer messaging
Integrated phone support add-ons

Suite Professional - $115 per agent/month billed annually

Advanced analytics and custom reporting
Skills-based routing and side conversations
Service level agreements (SLAs)
Multiple ticket forms and customer self-service portal
Interactive voice response (IVR)
HIPAA enabled and multilingual support

Suite Enterprise - Custom

Tailored solution with change management tools
Custom agent roles and audit logs
Dedicated support and extended security features
Sandbox environment for testing
Advanced data protection options

Testimonials

It was the busiest Christmas the digital team ever had and we’d just migrated our website. Having Zendesk as a stable force at that point meant we could identify any potential customer issues and quickly get those rectified.
— Naomi Rankin, Global CX Manager

We currently have 81 salons and are going to grow to 160 this year – without growing our reception staff. With automation, we’re able to do that while offering way better CX and getting higher reviews.
— Austin Towns, Chief Technology Officer

Ultimately, we want to reach the point where we have a holistic global digital customer journey. With Zendesk as the foundation and the various apps and integrations such as AI sitting on top of that, we are getting closer and closer to achieving that.
— Steven Franklin, Head of Global Customer Services at Siemens Financial Services

Diverse Programmers Recommendation

Zendesk AI Agents offers a robust, scalable solution for automating up to 80% of customer interactions, ensuring rapid response times and personalized support. Diverse Programmers can help with advisory, integration, and custom solution development to seamlessly incorporate this AI tool into your customer engagement strategy.