Bio-Rad Laboratories, Inc., a Fortune 1000 company, faced challenges in processing invoices efficiently within the APAC region. The company was on the lookout for a solution that could enhance accuracy, reduce costs, and maintain control over their document processing workflows. This case study outlines how Diverse Programmers leveraged AI fine-tuning to revamp Bio-Rad's invoice processing system, yielding meaningful cost savings and operational improvements.

Diverse Programmers conducted a comprehensive analysis of available ML/AI services from top providers like GCP, Azure, AWS, and a few other providers. After testing these services, a decision was made to select one that, while effective out-of-the-box, required fine-tuning to meet the specific needs of Bio-Rad's invoice processing in the APAC region.

The fine-tuning process involved:

• Enhancing the chosen service's accuracy for invoice data extraction, tailored to regional nuances
• Developing a robust API that allowed seamless integration with Bio-Rad's SAP system
• Implementing a solution to replace the existing licensed service, reducing dependency on human resources for verification

The fine-tuning and implementation of the new AI-powered solution led to meaningful outcomes:

• Currently rolled out in the APAC region and soon to roll out in the US and EU. Followed by plans to rollout globally which will lead to meaningful cost savings
• Increased accuracy in invoice processing, with efficiency improvements
• Full in-house control over the email processing and invoice management, providing complete visibility and reducing the risk of document loss

Additionally, Bio-Rad now benefits from a custom dashboard integrated with SAP, enabling real-time tracking and management of invoice processing. Bio-Rad and Diverse Programmers continue to monitor performance and future plans for improvements as we rollout to additional regions.

Buoyed by the success in the APAC region, Bio-Rad plans to extend the fine-tuned AI solution to the US and EU regions. Diverse Programmers is set to continue their partnership with Bio-Rad, further refining the AI solution to accommodate the unique requirements of these new markets.

The collaboration between Bio-Rad and Diverse Programmers exemplifies the power of specialized AI fine-tuning in solving complex business challenges. By customizing and integrating advanced AI solutions, Bio-Rad has not only achieved cost savings but has also gained operational control of their invoice processing workflow.