Amazon Connect Call Center Setup & Development
Basic Call Center/IVR Setup
Amazon Connect Basic Configuration of 5 Customer Service Queues, 5 routing profiles and basic call tree (i.e IVR)
Lex Speech Recognition Setup
Add in LEX speech recognition to your IVR call tree defined in the basic configuration. A common use case is a "Dial by Name" directory that provides some phone system like features.
Amazon Connect CRM Integration
Amazon Connect CRM Integrations including Salesforce, Freshdesk, Zoho or internal data dips to your intranet based database.
Basic Outbound Auto-Dialer
Feed your call center a list of phone numbers to dial and play recordings, prompt and collect customer input and transfer to customer service queues! Typical use cases include appointment reminders, marketing campaign, polling, emergency announcements.
Diverse Appointment Bot
Automate the process of creating appointments, meetings, and scheduling phone calls with an Amazon Lex bot for Amazon Connect. Enter sensitive information through their numeric keypad or verbally stating the numbers. We can integrate these systems with your company’s existing calendar and/or existing phone systems as needed.
Starting at $2,000.00