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Smartsupp
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Smartsupp

Smartsupp is a comprehensive customer engagement platform that combines live chat, AI-powered chatbot automation, and an innovative AI Shopping Assistant (Mira AI) to boost online sales and enhance customer support. Designed to serve e-commerce businesses and customer care teams, Smartsupp leverages AI-driven capabilities to answer up to 80% of inquiries, recommend products, and streamline interactions, making it an essential tool for businesses looking to scale and personalize their communication efforts.


Website: https://www.smartsupp.com/

Key Features

Real-time live chat for immediate customer interaction
AI Shopping Assistant (Mira AI) that handles up to 80% of inquiries
Chatbot automation for 24/7 customer support
Advanced lead generation and engagement tools
Customizable chat widget to match brand identity
Extensive integrations with major e-commerce platforms

Use Cases

AI-Powered E-commerce Support: Utilize the AI Shopping Assistant to guide customers, provide product recommendations, and answer common questions, leading to higher customer satisfaction and increased sales.
Real-Time Customer Care: Engage visitors instantly with live chat, ensuring timely responses and building brand loyalty through personalized and efficient support.
Automated Chatbot Interactions: Deploy chatbot flows to automate routine inquiries and support tasks, freeing up human agents for more complex issues even during off-hours.
Effective Lead Generation: Capture and qualify leads using interactive chat widgets that collect visitor information and seamlessly integrate with your CRM systems.
Upselling and Cross-Selling: Increase order values by using AI Engage to send tailored messages at crucial moments in the customer journey.

Benefits

Boosts conversion rates by providing instant and personalized assistance
Automates up to 80% of customer inquiries to reduce workload
Enhances overall customer experience with multi-channel support
Drives higher order values and increased sales through targeted engagement
Integrates seamlessly with major e-commerce and website platforms
Unifies customer interactions in one dashboard for efficient management

Metrics

Automated Inquiries: Up to 80% customer inquiries answered by AI
Increased Order Value: +30% order value increase for customers engaged via chat
Lead Generation: Up to 240 new leads captured daily

Pricing Plans

Free - $0 (Forever)
  • Live Chat
  • FB Messenger Integration
  • Automatic messages
  • Unlimited agents
Standard - $14/month (billed annually)
  • Chatbots for automations
  • Chatbots for lead generation
  • Basic statistics
  • Office hours
  • Customer satisfaction rating
  • Engage visitors
Pro - $24/month (billed annually)
  • Teams of agents
  • User roles
  • Multi language support
  • Automatic segmentation
  • Advanced branding options
  • Detailed team statistics
Ultimate - $239/month (billed annually)
  • AI engage chatbot
  • Chatbot set-up by specialist
  • Dedicated account manager
  • API & data exports
  • Payment via wire transfer
Mira AI Add-on - from €16/month
  • Recommends products & services
  • Answers up to 80% FAQs
  • Customizable identity & tone
  • Handover to human agent when needed
  • Supports multi-language interactions
  • Website scrape & product feed integration

Testimonials

Live chat is great, because I can communicate with customers in real time.

Dominique C. / Small-business

Smartsupp helps us with better customer outreach and online sales, which leads to a higher conversion rate.

Marketing Z. / Small-business

The way this app is designed and scoped is absolutely awesome! It surpasses all competition in its efforts to satisfy every need and desire!

Danny L. / Entertainment

E-commerce is easier now with a possibility to navigate clients to the products they are looking for.

Sklep W. / Small-business

Diverse Programmers Recommendation

Smartsupp stands out with its robust combination of live chat, AI-driven automation, and customizable engagement tools. Its ability to handle a majority of customer inquiries with its AI Shopping Assistant makes it a valuable asset for businesses aiming to improve efficiency and conversion rates. Diverse Programmers can assist with expert advisory, seamless integration, and tailored customization to fully leverage Smartsupp’s capabilities for your business needs.

Ease of Use

Setup Time: Less than 1 hour

Onboarding: Guided tutorials and in-depth documentation available

User Experience: Intuitive dashboard with minimal learning curve

Security & Compliance

Data Encryption: Standard SSL encryption

Privacy Policy

Support Options

Live Chat: Yes

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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