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Regal
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Regal

Regal is an AI-driven platform that revolutionizes contact centers by integrating generative AI with human agent support. The solution offers versatile AI phone agents, SMS agents, and automated personalization tools designed to enhance customer conversations, boost sales, and improve retention. Regal leverages real-time customer intent signals to tailor every interaction across multiple channels, ensuring a seamless and efficient customer experience.

Targeted at enterprises and high-consideration industries, Regal's capabilities extend from call efficiency and sales enablement to comprehensive customer support, making it a vital tool for businesses looking to modernize their contact centers and drive measurable business outcomes.


Website: https://www.regal.ai/

Key Features

Generative AI for contact centers
AI Phone and SMS Agents
Unified Customer Profile and advanced analytics
Drag-and-drop journey builder for tailored interactions
Multi-channel engagement (text, email, call, chat, video)

Use Cases

Sales Engagement Automation: Boost call efficiency and conversion rates by deploying AI-driven phone agents that streamline outbound sales processes.
Enhanced Customer Support: Use AI agents to handle inbound queries, improving support quality and building customer loyalty with personalized interactions.
Customer Retention & Winback: Tailor multi-channel communication flows using real-time customer signals to drive higher retention and effective winback strategies.
Contact Center Optimization: Integrate AI with human agents to optimize every interaction, reducing operational costs while increasing overall efficiency.

Benefits

Significant revenue growth (up to 2X increase)
4X boost in agent efficiency
80% reduction in cost to serve
Enhanced customer engagement through personalized interactions
Streamlined operations by consolidating multiple systems into one platform
Real-time data insights for faster decision-making

Metrics

Revenue Increase: 2X increase
Agent Efficiency: 4X boost
Cost Reduction: 80% decrease in cost to serve
AI Handling Ratio: 1/3 voice interactions handled by AI agents

Pricing Plans

Starter - Custom pricing
  • Essential features
  • Basic integrations
  • Limited user support
Professional - Custom pricing
  • Advanced features
  • Unlimited contacts
  • Enhanced integrations
  • Discounts for longer contracts
Enterprise - Custom pricing
  • Full feature suite
  • Dedicated account management
  • Custom integrations
  • Priority support

Testimonials

Regal’s AI Phone Agent has been a game-changer for our sales calls. Its features seamlessly integrate into our workflow, allowing us to test, stay compliant, and improve our results at every stage.

James Hummer, VP of Sales, Ethos

Regal allows us to connect with more leads, have more meaningful conversations and ultimately convert more leads into paying customers.

Michael-Rose Sandow, Director of Sales Operations, Kin Insurance

Regal has helped us improve our sales per agent per day by 250%, improved answer rates by 100%, and increased our conversion rates by 40%.

Robby Romance, Director, Strategic Partnerships, HealthBird

Diverse Programmers Recommendation

Regal offers significant value by automating and personalizing customer interactions, resulting in improved revenue, operational efficiency, and customer satisfaction. Diverse Programmers can provide expert advisory services, seamless integration, and tailored solutions to help you maximize the benefits of Regal’s AI-driven platform.

Ease of Use

Setup Time: Less than 1 hour

Onboarding: Step-by-step guided tutorials and demo sessions available

User Experience: Intuitive drag-and-drop interface with minimal learning curve

Security & Compliance

Data Encryption: End-to-end encryption

Privacy Policy

Support Options

Live Chat: No

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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