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JustCall
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JustCall

JustCall is an all-in-one business communication platform that combines voice, SMS, email, and WhatsApp channels with AI-driven capabilities to enhance customer interactions. The platform stands out with its human-like AI Voice Agent that handles incoming calls non-stop, augmented by features such as AI coaching, automatic call scoring, conversation intelligence, and advanced analytics, making it an ideal solution for sales teams, contact centers, and customer support professionals.

Designed to streamline and optimize communications, JustCall integrates with over 100 popular business tools, ensuring seamless workflow automation and improved agent performance. Its secure and compliant environment further supports industries such as healthcare, education, and financial services, offering a robust solution that grows with your business.


Website: https://justcall.io/

Key Features

Human-like AI Voice Agent for incoming calls
AI Coaching and real-time agent guidance
Automatic Call Scoring and conversation intelligence
Advanced analytics and performance insights
Multi-channel communication (voice, SMS, email, WhatsApp)
Extensive CRM and third-party integrations

Use Cases

Incoming Call Management: Leverage the AI Voice Agent to handle and route incoming calls efficiently, ensuring no call goes unanswered.
Enhanced Customer Engagement: Utilize multi-channel messaging and automated workflows to connect with customers via SMS, email, and WhatsApp.
Agent Performance Optimization: Use features like AI coaching, call scoring, and conversation intelligence to improve agents' productivity and customer interactions.
Contact Center Operations: Streamline call routing, IVR, and call forwarding to build a modern contact center that resolves customer issues quickly.
CRM Integration & Automation: Integrate seamlessly with popular CRMs and business tools to automate workflows and maintain comprehensive customer records.

Benefits

Boosts sales outreach with intelligent dialing and real-time guidance
Improves customer interactions through AI-powered insights
Reduces average handle time and accelerates first call resolution
Enhances agent performance with automated coaching and analytics
Integrates with 100+ tools for streamlined workflows
Ensures data security with industry-standard compliance measures

Metrics

Higher Contact Rate: 40% improvement
Reduction in Handle Time: 30% decrease
Faster First Call Resolution: 18% improvement

Pricing Plans

Essentials - $19/user/month
  • Local number in 70+ countries
  • Free calling & SMS credits
  • Call recording & voicemail
  • Basic analytics
  • Google Contacts & Slack integration
  • Live chat & email support
Team - $29/user/month
  • Everything in Essentials
  • AI call handling agent add-on
  • AI-driven call transcription & summary
  • Smart chapters
  • SMS & WhatsApp messaging suite
  • 100+ CRM & data integrations
  • IVR / Call menus
  • Team performance analytics
  • API & workflows
Pro - $49/user/month
  • Everything in Team
  • Power dialer
  • Bulk SMS campaigns
  • Live call monitoring
  • Queue callback
  • Intelligent call routing
  • Salesforce CTI integration
  • Advanced roles & permissions
  • Advanced analytics & reporting
  • Higher API limits
Business - Custom
  • Everything in Pro
  • Unlimited calling & SMS
  • Single Sign-On (SSO)
  • Enterprise-Grade SLA
  • Personalized onboarding
  • Dedicated success manager
  • Audit logs
  • Enterprise-grade compliance
  • Maximum API rate limits
  • Dedicated phone support
AI Base Agent - $149/month
  • Handles 1 call at a time
  • Context trained on Q&As (up to 20)
  • Supports English only
  • 150 minutes included
  • $1.29/minute after included minutes
AI Skilled Agent - $499/month
  • Handles 2 calls simultaneously
  • Context trained on Q&As and URLs
  • Supports English & Spanish
  • 500 minutes included
  • $0.99/minute after included minutes
Custom Tailored Agent - Custom
  • Handles multiple simultaneous calls
  • Context trained on Q&As, URLs and CRM Data
  • Dedicated Agent Training Support
  • Supports 14 languages
  • Higher calling limit

Testimonials

What I love most about JustCall is the ease of use. You can just log in and get going. And it’s such a fantastic system where everything gets noted in the customer profile.

Amit Kakar, CEO of Avalon Pharmacy

JustCall gives us tremendous insights into all customer interactions: how many texts we’re sending, how long each call lasts, which agents are closing the most business—everything we need to know to optimize our processes.

Klaus Salchner, Chief Technology Officer

Diverse Programmers Recommendation

JustCall offers a robust suite of AI-powered communication tools that help businesses connect with customers more effectively while optimizing agent performance. Diverse Programmers can assist with expert advisory, seamless integration, and custom solutions tailored to enhance your communication workflows.

Ease of Use

Setup Time: Less than 30 minutes

Onboarding: Step-by-step guided tutorials available

User Experience: Intuitive, user-friendly interface with minimal learning curve

Security & Compliance

Data Encryption: 256-bit encryption

Privacy Policy

Support Options

Live Chat: Yes

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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