Convin is an AI-backed contact center software that leverages generative AI to record, transcribe, and analyze customer interactions. Designed to transform sales, support, and collections, Convin offers a comprehensive full-stack conversations QA platform that provides real-time agent assistance, automated quality assurance, personalized coaching, and in-depth conversation intelligence. Its unique value lies in its ability to uncover actionable insights across all omnichannel conversations using in-house LLM models, making it a powerful tool for contact center leaders, managers, and agents aiming to enhance performance and customer experience.
Website: https://convin.ai/
Key Features
Use Cases
Benefits
Metrics
Pricing Plans
Starter - Quote-based
- Access to Sales Pitch Expert Tool
- Basic AI Phone Calls
- Real-time Agent Assist
- Automated Quality Assurance
Advanced - Quote-based
- Expanded analytics
- Advanced call monitoring
- Supervisor Assist
- AI Learning Management System
- Mobile App
Enterprise - Custom
- Fully customizable solutions
- Dedicated support
- Custom integrations
- Scalable AI voice bots
Testimonials
Convin AI saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes. It’s a one-stop solution for call audits and custom reporting.
The platform eases a lot of manual work and captures the right set of words to perform quality audits that help coaches shape up their consultations.
Since integrating Convin AI, our sales process has sped up dramatically and manual labor has decreased significantly.
Diverse Programmers Recommendation
Convin offers a robust AI-powered solution that transforms customer interactions into actionable insights, reducing manual processes while boosting operational efficiency. Diverse Programmers can help integrate and tailor Convin’s capabilities with custom solutions, advising on strategic deployments to maximize business impact.
Ease of Use
Setup Time: Less than 1 hour
Onboarding: Guided demos and online tutorials available
User Experience: Intuitive, integrated UI with mobile app support for on-the-go access
Security & Compliance
Data Encryption: Modern encryption standards applied across all data transactions
Support Options
Live Chat: No
Email Support: Yes
Community Forum: No
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855-217-87086 Different Reasons We Should Partner
- 1Expert in Automation and Streamlining Operations
- 2Proven Track Record of Success
- 3Customized Solutions for Your Needs
- 4Dedicated to Enhancing Efficiency Across Departments
- 5Trusted by Leading Organizations
- 6Personable and Client-Focused Approach
From venture-backed startups to Fortune 500 companies, we partner with organizations of all shapes and sizes.