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Convin
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Convin

Convin is an AI-backed contact center software that leverages generative AI to record, transcribe, and analyze customer interactions. Designed to transform sales, support, and collections, Convin offers a comprehensive full-stack conversations QA platform that provides real-time agent assistance, automated quality assurance, personalized coaching, and in-depth conversation intelligence. Its unique value lies in its ability to uncover actionable insights across all omnichannel conversations using in-house LLM models, making it a powerful tool for contact center leaders, managers, and agents aiming to enhance performance and customer experience.


Website: https://convin.ai/

Key Features

Real-time Agent Assist for improved conversions
Enterprise-grade AI Voice Agents (AI Phone Calls)
Automated Quality Assurance across omnichannel interactions
Automated personalized agent coaching
AI-driven Learning Management System for faster onboarding
Custom LLM models tailored for call centers
Mobile app for on-the-go customer intelligence
Comprehensive conversation behavior analysis and custom reporting

Use Cases

Increase Sales Conversions: Leverage AI insights to identify winning sales patterns and boost sales conversions by up to 21%.
Enhance Customer Support: Improve CSAT scores by 27% with real-time assistance and automated quality assurance for support calls.
Ensure Compliance: Utilize continuous monitoring to enforce 100% compliance and reduce violations in call center operations.
Boost Debt Collection: Increase debt collection rates by 17% using conversation analysis that identifies effective collection strategies.
Improve Retention: Drive customer retention by 25% through personalized coaching and actionable insights that optimize agent performance.

Benefits

Leverages AI to reduce manual auditing and labor
Improves agent performance with real-time guidance and personalized coaching
Accelerates onboarding with an AI-driven, flexible learning system
Provides comprehensive insights to enhance sales and support outcomes
Ensures full compliance monitoring to mitigate risks
Delivers custom reporting and actionable intelligence across omnichannel communications

Metrics

Increase in Sales: 21% Increase in Sales
Increase in CSAT: 27% Increase in CSAT
Compliance Monitoring: 100% Compliance Monitoring
Increase in Collection Rates: 17% Increase in Collection Rates
Reduction in Average Handle Time: 56 sec Lower AHT
Decrease in Ramp Up Time: 60% Decrease in Ramp Up Time

Pricing Plans

Starter - Quote-based
  • Access to Sales Pitch Expert Tool
  • Basic AI Phone Calls
  • Real-time Agent Assist
  • Automated Quality Assurance
Advanced - Quote-based
  • Expanded analytics
  • Advanced call monitoring
  • Supervisor Assist
  • AI Learning Management System
  • Mobile App
Enterprise - Custom
  • Fully customizable solutions
  • Dedicated support
  • Custom integrations
  • Scalable AI voice bots

Testimonials

Convin AI saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes. It’s a one-stop solution for call audits and custom reporting.

Kanika S., Team Lead, AESL

The platform eases a lot of manual work and captures the right set of words to perform quality audits that help coaches shape up their consultations.

Vighnesh S., Team Lead

Since integrating Convin AI, our sales process has sped up dramatically and manual labor has decreased significantly.

Samir A., Sales Team Lead

Diverse Programmers Recommendation

Convin offers a robust AI-powered solution that transforms customer interactions into actionable insights, reducing manual processes while boosting operational efficiency. Diverse Programmers can help integrate and tailor Convin’s capabilities with custom solutions, advising on strategic deployments to maximize business impact.

Ease of Use

Setup Time: Less than 1 hour

Onboarding: Guided demos and online tutorials available

User Experience: Intuitive, integrated UI with mobile app support for on-the-go access

Security & Compliance

Data Encryption: Modern encryption standards applied across all data transactions

Privacy Policy

Support Options

Live Chat: No

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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