Cresta is an enterprise-grade generative AI platform designed for contact centers, unifying human and AI-powered agents to transform customer interactions. The platform leverages advanced conversation intelligence, real-time agent assist, virtual agents, and AI-driven analytics — including its featured AI Analyst — to deliver business insights in minutes. Cresta is built for enterprises looking to accelerate revenue growth, enhance customer care, and streamline quality management while reducing operational costs.
Website: https://cresta.com/
Key Features
Use Cases
Benefits
Metrics
Pricing Plans
Testimonials
Cresta’s enhanced solution makes it easy to apply state-of-the-art AI across our contact center and continue to raise the bar of our customer interactions.
By combining real-time agent assistance with Cresta’s AI-driven quality management and coaching capabilities, Brinks Home was able to cut QM costs by 50%, increase first-call resolution to 75%, and boost our net-promoter score by 30 points.
I’ve been in this industry for a long time and Cresta is one of the few companies that did not over-promise and under-deliver. They helped us hit our ROI much faster than expected.
Diverse Programmers Recommendation
Cresta’s unified AI platform delivers actionable insights, improved agent performance, and significant cost reductions. Diverse Programmers can provide advisory services, custom integration, and tailored solutions to help your enterprise fully harness the power of Cresta’s AI-driven capabilities.
Ease of Use
Setup Time: Designed for rapid enterprise integration
Onboarding: Dedicated onboarding teams and guided tutorials available
User Experience: Intuitive interface with comprehensive analytics and real-time insights
Security & Compliance
Data Encryption: Enterprise-grade encryption standards
Support Options
Live Chat: No
Email Support: Yes
Community Forum: No
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855-217-87086 Different Reasons We Should Partner
- 1Expert in Automation and Streamlining Operations
- 2Proven Track Record of Success
- 3Customized Solutions for Your Needs
- 4Dedicated to Enhancing Efficiency Across Departments
- 5Trusted by Leading Organizations
- 6Personable and Client-Focused Approach
From venture-backed startups to Fortune 500 companies, we partner with organizations of all shapes and sizes.