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Cresta
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Cresta

Cresta is an enterprise-grade generative AI platform designed for contact centers, unifying human and AI-powered agents to transform customer interactions. The platform leverages advanced conversation intelligence, real-time agent assist, virtual agents, and AI-driven analytics — including its featured AI Analyst — to deliver business insights in minutes. Cresta is built for enterprises looking to accelerate revenue growth, enhance customer care, and streamline quality management while reducing operational costs.


Website: https://cresta.com/

Key Features

Enterprise-grade Gen AI platform
Real-time conversation intelligence and insights
Agent Assist with on-the-fly behavioral guidance
Virtual Agent for cost-effective customer support
Integrated AI Analyst for rapid business insights
Seamless integrations and responsible AI governance

Use Cases

Sales Optimization: Discover and reinforce behaviors that accelerate revenue growth by leveraging AI to guide sales conversations and optimize performance.
Customer Care Enhancement: Deliver exceptional customer experiences and reduce contact costs through real-time AI guidance and conversation analysis.
Retention Improvement: Transform churn risks into loyal promoters by identifying key drivers and providing targeted coaching for customer retention.
Collections Efficiency: Accelerate collections while minimizing compliance risks using AI-driven insights and real-time negotiation guidance.
Quality Management: Utilize AI Analyst and quality management tools to auto-score interactions, drive agent coaching, and continuously improve performance.

Benefits

Boosts revenue through intelligent sales and coaching insights
Reduces operational costs by automating quality management tasks
Enhances customer experience with real-time, context-driven agent support
Delivers fast, actionable business insights with AI Analyst
Streamlines compliance and risk management in collections
Integrates seamlessly into existing contact center workflows

Metrics

Revenue Increase: 20% increase in revenue
Efficiency Improvement: 40% reduction in average handle time
ROI Boost: 3x return on investment

Pricing Plans

Testimonials

Cresta’s enhanced solution makes it easy to apply state-of-the-art AI across our contact center and continue to raise the bar of our customer interactions.

Bryan Ennis, VP of Customer Experience Centers, CarMax

By combining real-time agent assistance with Cresta’s AI-driven quality management and coaching capabilities, Brinks Home was able to cut QM costs by 50%, increase first-call resolution to 75%, and boost our net-promoter score by 30 points.

Veronica Moturi, SVP of Customer Experience, Brinks Home

I’ve been in this industry for a long time and Cresta is one of the few companies that did not over-promise and under-deliver. They helped us hit our ROI much faster than expected.

Mike Mossman, SVP of Customer Care & Collections, Snap Finance

Diverse Programmers Recommendation

Cresta’s unified AI platform delivers actionable insights, improved agent performance, and significant cost reductions. Diverse Programmers can provide advisory services, custom integration, and tailored solutions to help your enterprise fully harness the power of Cresta’s AI-driven capabilities.

Ease of Use

Setup Time: Designed for rapid enterprise integration

Onboarding: Dedicated onboarding teams and guided tutorials available

User Experience: Intuitive interface with comprehensive analytics and real-time insights

Security & Compliance

Data Encryption: Enterprise-grade encryption standards

Privacy Policy

Support Options

Live Chat: No

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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From venture-backed startups to Fortune 500 companies, we partner with organizations of all shapes and sizes.