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Symbl.ai
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Symbl.ai

Symbl.ai is an AI-driven platform that transforms unstructured conversations into actionable insights by leveraging real-time voice agents, call scoring, real-time assist, and unified analytics. The platform uses cutting‑edge generative AI and LLM technology to analyze and interpret communication data, enabling businesses to improve customer experience, drive operational efficiencies, and enhance compliance and training processes. Targeted at enterprises with significant customer interactions, Symbl.ai empowers teams with intelligent automation and data-driven decision making.


Website: https://symbl.ai/

Key Features

Real-time voice agents with contextual understanding
Gen-AI powered call scoring for unbiased performance review
Dynamic real-time assist for frontline agents
Unified analytics dashboards for consolidated insights
Multi-language support and compliance integration

Use Cases

Intelligent Voice Agents: Provides 24/7 automated support that understands context, drives actions, and enhances customer satisfaction across multiple languages.
Call Scoring: Leverages a low-code API powered by generative AI to evaluate participant performance and call quality with full call coverage and customizable scoring guidelines.
Real-Time Assist: Delivers dynamic, context-sensitive guidance during live calls to help agents handle objections, reduce errors, and improve customer interactions.
Unified Analytics: Aggregates diverse data sources including CRM, QA, and conversation metrics in a single dashboard to drive proactive issue resolution and informed decision-making.
Voice Bots: Automates Q&A on inbound calls by understanding customer intent and providing personalized recommendations, thus streamlining call center workflows.

Benefits

Enhances customer satisfaction with 24/7 support and real-time engagement
Reduces operational costs by up to 30% through automation
Improves agent performance with data-driven feedback and reduced ramp-up time
Minimizes human intervention, leading to efficient call handling
Accelerates decision making with a unified, intelligent analytics dashboard
Boosts compliance and reduces risk with real-time alerts and secure integrations

Metrics

CSAT Improvement: 30% increase in customer satisfaction
Agent Ramp-up Time: 50% reduction in new agent ramp-up time
Error Reduction: 25% reduction in errors during real-time assist
Decision Time: 40% reduction in decision time with unified analytics

Pricing Plans

Free - $0
  • No credit card required
  • Audio/Video: Up to 1,000 minutes per month at $0
  • Text: Up to 10,000 words per month at $0
  • Call Score API: Up to 50 criteria at $0
  • Real Time Assist API: Up to 5 minutes at $0
  • Concurrency: Up to 5 concurrent connections
PayG - Usage-based
  • No usage commitment required
  • Audio/Video pricing: First 1,000 mins free, next 29K mins at $0.027/min, over 30K mins at $0.017/min
  • Text pricing: First 10,000 words free, next 3.74M words at $0.0002/word, over 3.75M words at $0.00012/word
  • Call Score API: $0.10/criteria per conversation
  • Real Time Assist API: Up to 5 minutes free
  • Concurrency: Up to 50 concurrent connections
Enterprise - Custom
  • High volume usage discounts
  • Custom concurrency
  • Nebula Model API access at scale
  • Enterprise support & SLAs
  • Deploy in private environment

Testimonials

The combination of AI and real-time actions enables us to overcome the loss of in-person sales engagements and keep both buyers and sellers more engaged during video meetings.

CEO of a Telecommunications company

Symbl.ai helps us detect key moments in sales conversations almost instantly, driving better engagement and improved efficiency.

CEO – AI Powered Sales Platform

With Symbl.ai's conversational intelligence, our Salesforce data has transformed, enabling deals to close faster and reinvigorating our sales pipeline.

CEO of an Enterprise Management Software company

Diverse Programmers Recommendation

Symbl.ai stands out with its AI-driven real-time conversational intelligence that not only automates customer interactions but also provides deep insights into call performance, compliance, and training. Diverse Programmers can assist with advisory, integration, and custom solutions to help you harness the full potential of this transformative technology.

Ease of Use

Setup Time: Less than 1 hour

Onboarding: Step-by-step guided tutorials available

User Experience: Intuitive UI designed for minimal learning curve

Security & Compliance

Data Encryption: End-to-end encryption

Privacy Policy

Support Options

Live Chat: No

Email Support: Yes

Community Forum: Yes

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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