Need Help Now? Call Us!855-217-8708
Augment CXM
find ai tools for your business
AI Tool
Augment CXM favicon
Augment CXM

Augment CXM is an AI-powered customer experience management platform designed to elevate contact center operations through real-time business intelligence. By leveraging advanced analytics, the tool dissects digital and voice communications to uncover critical customer insights, helping organizations improve service efficiency and overall experience. Its unique capabilities, such as anomaly detection, intent analysis, and coaching recommendations, empower various industries—from casinos to crypto businesses—to make data-driven decisions and optimize their KPIs.

Augment CXM stands out by integrating seamlessly with popular platforms like Salesforce, Zendesk, and Oracle Service Cloud, ensuring businesses can quickly enhance their customer engagement strategies. The platform not only personalizes interactions through behavior analysis and facial recognition but also enables proactive issue resolution, making it indispensable for organizations focused on maximizing revenue and customer satisfaction.


Website: https://www.augmentcxm.com

Key Features

AI-powered analytics for real-time monitoring
Automatic breakdown of customer conversations
Anomaly detection and spike alerting
Agent performance insights and coaching
Seamless integration with major CRM and support platforms

Use Cases

Real-time CX Monitoring: Track digital and voice communications in real-time to gain actionable insights into customer interactions and improve key performance indicators.
Anomaly and Spike Detection: Identify unexpected increases in customer queries and address emerging issues before they escalate.
Agent Performance Coaching: Analyze agent-specific performance to provide targeted coaching and boost overall customer service quality.
Fraud Detection and Security Enhancement: Utilize facial recognition and behavior analytics to enhance security and detect fraudulent activities, particularly in industries like casinos.
Personalized Customer Experience: Leverage detailed conversation analysis to tailor customer interactions and optimize service delivery across sectors.

Benefits

Enhances customer service efficiency and experience
Provides actionable insights for strategic decision-making
Enables proactive issue resolution with real-time alerts
Improves agent performance through targeted coaching
Streamlines integration with existing CRM and support tools
Optimizes revenue through data-driven layout and game placement strategies

Metrics

Pricing Plans

Testimonials

With Augment's real-time tools, I have changed the way I manage my workforce to deliver happier customers

Jamie Young, Senior Director of Customer Experience at Dyson

Our agents really love using the product.

Andy Larisch, Director of Digital Messaging at Clearlink

I haven't taken Augment CXM off of my browser for 2 months.

David Lewy, Senior Vice President at Knoah Solutions

Diverse Programmers Recommendation

Augment CXM is an invaluable tool for organizations looking to transform their contact center operations with AI-powered insights. Diverse Programmers can help with advisory, integration, and custom solutions to ensure you maximize the benefits of this innovative CX platform.

Ease of Use

Setup Time: A few clicks

Onboarding: Guided integration and onboarding available

User Experience: Intuitive interface with a minimal learning curve

Security & Compliance

Data Encryption:

Support Options

Live Chat: No

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
Ask a Question

Book a Consultation

Get a Free, No-Obligation Quote for Automating Your Workflows Today

855-217-8708

6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
Other Tools
comparable tools
Comparable tools to help you make the right choice

From venture-backed startups to Fortune 500 companies, we partner with organizations of all shapes and sizes.