Diverse Programmers - AI/ML Automation, Emerging Technologies, and Innovation

AI Tool

Augment CXM

Augment CXM is an AI-powered customer experience management platform designed to elevate contact center operations through real-time business intelligence. By leveraging advanced analytics, the tool dissects digital and voice communications to uncover critical customer insights, helping organizations improve service efficiency and overall experience. Its unique capabilities, such as anomaly detection, intent analysis, and coaching recommendations, empower various industries—from casinos to crypto businesses—to make data-driven decisions and optimize their KPIs.

Augment CXM stands out by integrating seamlessly with popular platforms like Salesforce, Zendesk, and Oracle Service Cloud, ensuring businesses can quickly enhance their customer engagement strategies. The platform not only personalizes interactions through behavior analysis and facial recognition but also enables proactive issue resolution, making it indispensable for organizations focused on maximizing revenue and customer satisfaction.

Website: https://www.augmentcxm.com

Key Features

AI-powered analytics for real-time monitoring

Automatic breakdown of customer conversations

Anomaly detection and spike alerting

Agent performance insights and coaching

Seamless integration with major CRM and support platforms

Use Cases

Real-time CX Monitoring: Track digital and voice communications in real-time to gain actionable insights into customer interactions and improve key performance indicators.

Anomaly and Spike Detection: Identify unexpected increases in customer queries and address emerging issues before they escalate.

Agent Performance Coaching: Analyze agent-specific performance to provide targeted coaching and boost overall customer service quality.

Fraud Detection and Security Enhancement: Utilize facial recognition and behavior analytics to enhance security and detect fraudulent activities, particularly in industries like casinos.

Personalized Customer Experience: Leverage detailed conversation analysis to tailor customer interactions and optimize service delivery across sectors.

Benefits

Enhances customer service efficiency and experience

Provides actionable insights for strategic decision-making

Enables proactive issue resolution with real-time alerts

Improves agent performance through targeted coaching

Streamlines integration with existing CRM and support tools

Optimizes revenue through data-driven layout and game placement strategies

Metrics

Pricing Plans

Testimonials

With Augment's real-time tools, I have changed the way I manage my workforce to deliver happier customers
— Jamie Young, Senior Director of Customer Experience at Dyson

Our agents really love using the product.
— Andy Larisch, Director of Digital Messaging at Clearlink

I haven't taken Augment CXM off of my browser for 2 months.
— David Lewy, Senior Vice President at Knoah Solutions

Diverse Programmers Recommendation

Augment CXM is an invaluable tool for organizations looking to transform their contact center operations with AI-powered insights. Diverse Programmers can help with advisory, integration, and custom solutions to ensure you maximize the benefits of this innovative CX platform.

Key Features

Use Cases

Benefits

Metrics

Pricing Plans

Testimonials

Diverse Programmers Recommendation

Ease of Use

Security & Compliance

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