
Augment CXM is an AI-powered customer experience management platform designed to elevate contact center operations through real-time business intelligence. By leveraging advanced analytics, the tool dissects digital and voice communications to uncover critical customer insights, helping organizations improve service efficiency and overall experience. Its unique capabilities, such as anomaly detection, intent analysis, and coaching recommendations, empower various industries—from casinos to crypto businesses—to make data-driven decisions and optimize their KPIs.
Augment CXM stands out by integrating seamlessly with popular platforms like Salesforce, Zendesk, and Oracle Service Cloud, ensuring businesses can quickly enhance their customer engagement strategies. The platform not only personalizes interactions through behavior analysis and facial recognition but also enables proactive issue resolution, making it indispensable for organizations focused on maximizing revenue and customer satisfaction.
Website: https://www.augmentcxm.com
Key Features
Use Cases
Benefits
Metrics
Pricing Plans
Testimonials
With Augment's real-time tools, I have changed the way I manage my workforce to deliver happier customers
Our agents really love using the product.
I haven't taken Augment CXM off of my browser for 2 months.
Diverse Programmers Recommendation
Augment CXM is an invaluable tool for organizations looking to transform their contact center operations with AI-powered insights. Diverse Programmers can help with advisory, integration, and custom solutions to ensure you maximize the benefits of this innovative CX platform.
Ease of Use
Setup Time: A few clicks
Onboarding: Guided integration and onboarding available
User Experience: Intuitive interface with a minimal learning curve
Security & Compliance
Data Encryption:
Support Options
Live Chat: No
Email Support: Yes
Community Forum: No
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855-217-87086 Different Reasons We Should Partner
- 1Expert in Automation and Streamlining Operations
- 2Proven Track Record of Success
- 3Customized Solutions for Your Needs
- 4Dedicated to Enhancing Efficiency Across Departments
- 5Trusted by Leading Organizations
- 6Personable and Client-Focused Approach
From venture-backed startups to Fortune 500 companies, we partner with organizations of all shapes and sizes.