Need Help Now? Call Us!855-217-8708
VoiceBase
find ai tools for your business
AI Tool
VoiceBase favicon
VoiceBase

VoiceBase is an AI-powered speech analytics platform that transforms call center recordings into actionable business insights. Utilizing advanced natural language processing and machine learning, VoiceBase automatically transcribes, analyzes, and categorizes voice interactions to improve customer experience, optimize sales performance, and reduce compliance risks. Its enterprise-level solutions cater to organizations looking to leverage voice data for strategic decision-making and digital transformation.


Website: https://www.voicebase.com/

Key Features

AI-powered speech analytics
Automatic transcription using NLP
Tone and sentiment analysis with 40+ paralinguistic metrics
PCI & PII data redaction for compliance
Predictive analytics through machine learning
Text analytics integration for multi-channel insights

Use Cases

Enhance Customer Experience: Analyze customer interactions to quantify sentiment and improve overall service quality through actionable insights.
Reduce Compliance Risk: Automatically scrub sensitive data such as credit card information to ensure compliance with industry regulations.
Optimize Sales Performance: Identify and replicate successful call techniques to enhance conversions and drive revenue growth.
Automated Speech Transcription: Convert raw call center recordings into structured text data for further analysis and knowledge extraction.
Call Center Analytics: Measure and analyze every customer interaction to help improve agent performance and operational efficiency.

Benefits

Transforms raw voice data into actionable business insights
Enhances customer experience with detailed sentiment analysis
Minimizes compliance risks through automatic data redaction
Drives sales optimization by uncovering best practices
Offers scalable solutions tailored for enterprise needs
Integrates seamlessly with existing systems for unified analytics

Metrics

Customer Interaction Coverage: Analyze 100% of customer interactions

Pricing Plans

Testimonials

VoiceBase has been key to our digital transformation by providing rich custom voice analytics across every single department. The Voice of the Customer should be the fabric of every enterprise and we realized that we had limited access to what our VoC really was until we started to leverage VoiceBase’s enterprise analytics solution.

Becky Masters, Delta Dental of Washington

Being able to pinpoint the exact timing and specific verbiage used in successful conversations provides us with the data needed to help our team of agents be more productive.

Frank Pettinato, Avantive

Diverse Programmers Recommendation

VoiceBase is a valuable tool for organizations aiming to harness the full potential of their voice data. Its AI-driven capabilities, combined with robust speech-to-text, analytics, and compliance features, make it an essential asset. Diverse Programmers can support your business in advisory, seamless integration, and custom solution development to fully leverage VoiceBase’s technology.

Ease of Use

Setup Time: Less than 1 hour

Onboarding: Personalized demos and guided support available

User Experience: Intuitive interface with streamlined analytics workflows

Security & Compliance

Data Encryption: Supports secure data processing

Privacy Policy

Support Options

Live Chat: No

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
Ask a Question

Book a Consultation

Get a Free, No-Obligation Quote for Automating Your Workflows Today

855-217-8708

6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
Other Tools
comparable tools
Comparable tools to help you make the right choice

From venture-backed startups to Fortune 500 companies, we partner with organizations of all shapes and sizes.