Diverse Programmers - AI/ML Automation, Emerging Technologies, and Innovation

AI Tool

Infinity

Infinity is an AI-powered call analytics platform designed to unearth hidden insights from every phone call, enabling businesses to make smarter marketing, sales, and customer service decisions. By connecting the customer journey to call data, Infinity helps companies optimize campaigns, accurately attribute revenue, and streamline operations through advanced call tracking, conversation analytics, and smart match capabilities.

Website: https://www.infinity.co/us/

Key Features

AI-enabled call tracking

Real-time conversation analytics

Smart Match for call attribution

Omnichannel support for marketers, sales, and customer service

Data-driven insights for campaign optimization

Use Cases

Call Tracking: Connect your customer journey to phone calls and measure the true impact of your marketing efforts, ensuring that every campaign’s performance is accurately tracked.

Conversation Analytics: Automatically analyze every conversation to uncover actionable insights that help improve call handling, sales techniques, and overall customer experience.

Smart Match: Quickly link call revenue to marketing activities, enabling businesses to pinpoint where their most valuable leads originate and reduce budget waste.

Sales Acceleration: Empower sales teams with real-time insights and custom scorecards to enhance call performance and close deals more effectively.

Compliance & Quality Assurance: Monitor calls at scale to identify compliance risks and streamline QA processes, ensuring standards are met and potential breaches are flagged early.

Benefits

Uncovers hidden insights from every call

Optimizes marketing ROI by connecting clicks to calls

Improves sales performance with real-time analytics

Enhances customer service through detailed call evaluation

Streamlines compliance and quality assurance processes

Reduces budget waste and maximizes ad spend efficiency

Metrics

YoY Sales Uplift: 174% increase from PPC campaigns

Cost-per-Acquisition Reduction: 63.8% decrease in CPA

Ad Spend Increase: 125% increase in budget allocated to ad spend

Pricing Plans

Starter - $99/month

Basic automation
Limited contacts

Pro - $299/month

Full automation
Unlimited contacts

Enterprise - Custom

Advanced AI customization
Dedicated support

Testimonials

It’s been incredible to see the amount of data and insight we’ve been missing. We’ve been able to adapt our paid media strategy to save money and drive up conversions.
— Rachael Harker, Digital Performance Manager

Infinity is very flexible and results are immediate.
— Mark Woodcock, Commercial Director

Diverse Programmers Recommendation

Infinity delivers robust AI-powered call analytics that empower businesses to harness deep insights from every customer interaction. Diverse Programmers can help with advisory services, integration strategies, and custom solutions to maximize the value of your call analytics platform.

Key Features

Use Cases

Benefits

Metrics

Pricing Plans

Starter - $99/month

Pro - $299/month

Enterprise - Custom

Testimonials

Diverse Programmers Recommendation

Ease of Use

Security & Compliance

Support Options

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