Need Help Now? Call Us!855-217-8708
Balto
find ai tools for your business
AI Tool
Balto favicon
Balto

Balto is an AI-powered real-time guidance platform designed to transform contact center operations through actionable, in-call assistance. The tool leverages advanced generative AI and behavioral cues to help agents deliver perfect conversations on every call, driving higher sales, improved customer satisfaction, and enhanced compliance. Balto is uniquely positioned to serve contact centers looking to scale excellence in customer interactions by automating quality assurance, coaching, and post-call tasks.


Website: https://www.balto.ai/

Key Features

Real-time guidance for agents
Automated quality assurance and scoring
Instant real-time coaching for managers
Automated notetaking to reduce after-call work
Integrations with 60+ softphones and major CCaaS/UCaaS systems
Suite of generative AI tools including the Balto QA Copilot

Use Cases

Sales Enhancement: Utilize real-time prompts and dynamic checklists to support agents in converting calls into sales and closing more deals.
Customer Experience Improvement: Guide agents to engage customers with tailored talking points, ultimately uplifting CSAT scores and customer loyalty.
Compliance & Quality Assurance: Monitor calls in real-time, score interactions automatically, and ensure that every conversation adheres to strict regulatory guidelines.
Managerial Coaching: Enable managers to leverage instant alerts and live-chat coaching to improve agent performance and drive operational excellence.
Automated Notetaking: Reduce administrative tasks by automating after-call work, allowing agents to focus on delivering an exceptional customer experience.

Benefits

Drives higher sales and revenue by providing agents with actionable real-time guidance
Enhances customer satisfaction with consistent and personalized interactions
Accelerates agent training and ramp-up time through continuous, on-the-job coaching
Reduces manual post-call work with automated notetaking
Integrates seamlessly with existing contact center systems for quick implementation
Provides actionable insights through real-time reporting and quality metrics

Metrics

Increase in Sales: Boost your conversion rates with in-call prompts and coaching
Increase in CSAT: Improve customer satisfaction through tailored conversation guidance
Faster Ramp Time: Accelerate agent onboarding with real-time training enhancements
Faster Handle Time: Reduce call handling times through automated support and guidance

Pricing Plans

Starter - $99/month
  • Basic automation
  • Limited contacts
Pro - $299/month
  • Full automation
  • Unlimited contacts
Enterprise - Custom
  • Advanced AI customization
  • Dedicated support

Diverse Programmers Recommendation

Balto is a valuable tool that not only improves call quality in real time but also drives measurable business outcomes. Diverse Programmers can assist with advisory, integration, and custom solutions to ensure Balto is perfectly tailored to your contact center’s needs.

Ease of Use

Setup Time: Lightning-fast implementation

Onboarding: Guided tutorials and expert support available

User Experience: Intuitive interface with minimal learning curve for agents and managers

Security & Compliance

Data Encryption: Utilizes secure encryption protocols to protect call data

Privacy Policy

Support Options

Live Chat: No

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
Ask a Question

Book a Consultation

Get a Free, No-Obligation Quote for Automating Your Workflows Today

855-217-8708

6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
Other Tools
comparable tools
Comparable tools to help you make the right choice

From venture-backed startups to Fortune 500 companies, we partner with organizations of all shapes and sizes.