Diverse Programmers - AI/ML Automation, Emerging Technologies, and Innovation

AI Tool

Balto

Balto is an AI-powered real-time guidance platform designed to transform contact center operations through actionable, in-call assistance. The tool leverages advanced generative AI and behavioral cues to help agents deliver perfect conversations on every call, driving higher sales, improved customer satisfaction, and enhanced compliance. Balto is uniquely positioned to serve contact centers looking to scale excellence in customer interactions by automating quality assurance, coaching, and post-call tasks.

Website: https://www.balto.ai/

Key Features

Real-time guidance for agents

Automated quality assurance and scoring

Instant real-time coaching for managers

Automated notetaking to reduce after-call work

Integrations with 60+ softphones and major CCaaS/UCaaS systems

Suite of generative AI tools including the Balto QA Copilot

Use Cases

Sales Enhancement: Utilize real-time prompts and dynamic checklists to support agents in converting calls into sales and closing more deals.

Customer Experience Improvement: Guide agents to engage customers with tailored talking points, ultimately uplifting CSAT scores and customer loyalty.

Compliance & Quality Assurance: Monitor calls in real-time, score interactions automatically, and ensure that every conversation adheres to strict regulatory guidelines.

Managerial Coaching: Enable managers to leverage instant alerts and live-chat coaching to improve agent performance and drive operational excellence.

Automated Notetaking: Reduce administrative tasks by automating after-call work, allowing agents to focus on delivering an exceptional customer experience.

Benefits

Drives higher sales and revenue by providing agents with actionable real-time guidance

Enhances customer satisfaction with consistent and personalized interactions

Accelerates agent training and ramp-up time through continuous, on-the-job coaching

Reduces manual post-call work with automated notetaking

Integrates seamlessly with existing contact center systems for quick implementation

Provides actionable insights through real-time reporting and quality metrics

Metrics

Increase in Sales: Boost your conversion rates with in-call prompts and coaching

Increase in CSAT: Improve customer satisfaction through tailored conversation guidance

Faster Ramp Time: Accelerate agent onboarding with real-time training enhancements

Faster Handle Time: Reduce call handling times through automated support and guidance

Pricing Plans

Starter - $99/month

Basic automation
Limited contacts

Pro - $299/month

Full automation
Unlimited contacts

Enterprise - Custom

Advanced AI customization
Dedicated support

Diverse Programmers Recommendation

Balto is a valuable tool that not only improves call quality in real time but also drives measurable business outcomes. Diverse Programmers can assist with advisory, integration, and custom solutions to ensure Balto is perfectly tailored to your contact center’s needs.

Key Features

Use Cases

Benefits

Metrics

Pricing Plans

Starter - $99/month

Pro - $299/month

Enterprise - Custom

Diverse Programmers Recommendation

Ease of Use

Security & Compliance

Support Options

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