Forethought is an advanced, AI-driven customer support platform designed to transform and streamline the customer service experience. Leveraging generative AI capabilities across its suite—Solve, Triage, Assist, and Discover—Forethought delivers natural conversations, automated ticket resolution, and proactive insights, enabling support teams to handle high volumes of inquiries efficiently while reducing costs and improving resolution rates. This enterprise-grade solution targets businesses across industries such as E-commerce, SaaS, FinTech, and Travel, empowering them to optimize customer interactions and achieve a higher ROI.
Website: https://forethought.ai/
Key Features
Use Cases
Benefits
Metrics
Pricing Plans
Basic - Quote-based
- AI agent for chat
- Insights dashboard
- Workflows
- AI Autoflows
- Out-of-the-box Triage
- Standard security & compliance (SOC 2 Type II, HIPAA, GDPR, CCPA)
Professional - Quote-based
- Everything from Basic
- AI agent for email
- Advanced ticket insights
- AI conversation insights
- Custom Triage models
- Knowledge gap detection
- Multilingual support
Enterprise - Quote-based
- Everything from Professional
- Knowledge base article & policy generation
- Advanced security & compliance (customizable redaction rules, SSO/SAML, SCIM integration)
- Premier support (24/7 expert assistance)
- Ongoing technical services
- Solve API integration
Testimonials
What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service systems to learn from past resolutions and predict ticket needs.
With Forethought, time-to-resolution can be drastically reduced, leading to better employee productivity and improved customer retention – ultimately boosting revenue.
Diverse Programmers Recommendation
Forethought's AI-powered platform stands out for its comprehensive approach to automating customer support, reducing repetitive tasks, and optimizing service quality. Diverse Programmers can help integrate and customize Forethought’s solutions to maximize operational efficiency, improve ROI, and tailor the system to your unique business needs.
Ease of Use
Setup Time: 2 days
Onboarding: Guided demos and integration support provided
User Experience: Intuitive, scalable interface designed for minimal disruption
Security & Compliance
Data Encryption: Advanced encryption protocols in place
Support Options
Live Chat: No
Email Support: Yes
Community Forum: No
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855-217-87086 Different Reasons We Should Partner
- 1Expert in Automation and Streamlining Operations
- 2Proven Track Record of Success
- 3Customized Solutions for Your Needs
- 4Dedicated to Enhancing Efficiency Across Departments
- 5Trusted by Leading Organizations
- 6Personable and Client-Focused Approach
From venture-backed startups to Fortune 500 companies, we partner with organizations of all shapes and sizes.