Need Help Now? Call Us!855-217-8708
Forethought
find ai tools for your business
AI Tool
Forethought favicon
Forethought

Forethought is an advanced, AI-driven customer support platform designed to transform and streamline the customer service experience. Leveraging generative AI capabilities across its suite—Solve, Triage, Assist, and Discover—Forethought delivers natural conversations, automated ticket resolution, and proactive insights, enabling support teams to handle high volumes of inquiries efficiently while reducing costs and improving resolution rates. This enterprise-grade solution targets businesses across industries such as E-commerce, SaaS, FinTech, and Travel, empowering them to optimize customer interactions and achieve a higher ROI.


Website: https://forethought.ai/

Key Features

AI agent for natural, human-like interactions
Solve: Automated responses via multiple channels including email, chat, and API
Triage: Intelligent ticket routing and sentiment analysis using LLMs
Assist: Increases agent productivity with smart ticket summaries and relevant knowledge articles
Discover: Real-time performance tracking and workflow optimization

Use Cases

Automated Ticket Resolution: Utilize the Solve tool to handle repetitive support inquiries across multiple channels, ensuring accurate and prompt customer response.
Intelligent Ticket Routing: Leverage Triage to analyze and prioritize tickets by intent, sentiment, and urgency, automatically routing them to the most appropriate agents.
Agent Productivity Enhancement: Boost agent efficiency by providing AI-generated ticket summaries and suggested responses through the Assist tool.
Performance & Workflow Optimization: Use Discover to gain proactive insights, measure ROI instantly, and continuously optimize customer service processes.

Benefits

Delivers an average 15x return on investment
Reduces first response times by 40%
Achieves a 64% deflection rate on repetitive tasks
Freed agents to focus on complex customer issues
Boosts agent productivity by up to 20%
Scalable and customizable for enterprise environments

Metrics

Average ROI: 15x
First Response Time Reduction: 40%
Average Deflection Rate: 64%

Pricing Plans

Basic - Quote-based
  • AI agent for chat
  • Insights dashboard
  • Workflows
  • AI Autoflows
  • Out-of-the-box Triage
  • Standard security & compliance (SOC 2 Type II, HIPAA, GDPR, CCPA)
Professional - Quote-based
  • Everything from Basic
  • AI agent for email
  • Advanced ticket insights
  • AI conversation insights
  • Custom Triage models
  • Knowledge gap detection
  • Multilingual support
Enterprise - Quote-based
  • Everything from Professional
  • Knowledge base article & policy generation
  • Advanced security & compliance (customizable redaction rules, SSO/SAML, SCIM integration)
  • Premier support (24/7 expert assistance)
  • Ongoing technical services
  • Solve API integration

Testimonials

What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service systems to learn from past resolutions and predict ticket needs.

Forbes

With Forethought, time-to-resolution can be drastically reduced, leading to better employee productivity and improved customer retention – ultimately boosting revenue.

Inc Magazine

Diverse Programmers Recommendation

Forethought's AI-powered platform stands out for its comprehensive approach to automating customer support, reducing repetitive tasks, and optimizing service quality. Diverse Programmers can help integrate and customize Forethought’s solutions to maximize operational efficiency, improve ROI, and tailor the system to your unique business needs.

Ease of Use

Setup Time: 2 days

Onboarding: Guided demos and integration support provided

User Experience: Intuitive, scalable interface designed for minimal disruption

Security & Compliance

Data Encryption: Advanced encryption protocols in place

Privacy Policy

Support Options

Live Chat: No

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
Ask a Question

Book a Consultation

Get a Free, No-Obligation Quote for Automating Your Workflows Today

855-217-8708

6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
Other Tools
comparable tools
Comparable tools to help you make the right choice

From venture-backed startups to Fortune 500 companies, we partner with organizations of all shapes and sizes.