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VoiceLab
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VoiceLab

VoiceLab is an AI-driven conversational intelligence platform that leverages cutting-edge speech recognition (ASR), natural language processing (NLP), and text-to-speech (TTS) technologies to transform sales and customer service interactions. With solutions that include real-time transcription, automated analytics, and cognitive automation, VoiceLab empowers businesses to optimize conversations, drive sales, and reduce operational costs.

Additionally, VoiceLab introduces TRURL, a specialized large language model fine-tuned for business domains such as e-commerce and customer support. TRURL can be deployed on-premise and customized to build an intelligent, secure, and data-driven conversational ecosystem, making it ideal for managers, data analysts, and call-center teams.


Website: https://voicelab.ai/

Key Features

Real-time conversational transcription and analysis
Cognitive Automation for customer support cost reduction
TRURL LLM specialized for business domains
Integration of ASR, TTS, and NLP technologies
Custom on-premise deployment with secure training on client data

Use Cases

Sales Conversion Optimization: Utilizes data-driven insights from analyzed conversations to improve pitch effectiveness and drive higher sales conversion rates.
Customer Support Automation: Automates repetitive customer care tasks using voicebots and real-time guidance, reducing service costs and response times.
Employee Training & Coaching: Offers real-time tips, automatic scoring, and best practice aggregation to enhance agent coaching and accelerate onboarding.
Fraud Detection: Employs passive voice biometrics and advanced analytics to detect fraudulent activities and secure customer interactions.
Custom On-Premise Integration: Builds tailored GPT models and deploys them securely on your infrastructure, ensuring full control over your conversational data.

Benefits

Increases sales conversion through actionable insights
Automates customer support to significantly reduce operational costs
Enhances agent performance with real-time coaching and feedback
Improves security with robust fraud detection mechanisms
Offers customizable, on-premise deployment for data-sensitive environments
Provides comprehensive analytics for better business decision-making

Metrics

100% Transcribed Conversations: All incoming conversations are fully transcribed automatically.
40% Faster Agent Coaching: Real-time tips help accelerate employee training and coaching.
32% Higher Efficiency: Enhanced monitoring and analytics streamline operational processes.
60% Higher Sales Wins: Improved pitch and actionable insights lead to more closed deals.

Pricing Plans

Starter - $99/month
  • Basic automation
  • Limited contacts
Pro - $299/month
  • Full automation
  • Unlimited contacts
Enterprise - Custom
  • Advanced AI customization
  • Dedicated support

Testimonials

VoiceLab is a reliable and trustworthy partner, well capable of carrying out complex speech recognition projects. Their team’s expertise ensures high quality service.

Client Representative

The delivery and testing of the automatic speech recognition system was swiftly and efficiently carried out. The support provided at every stage was exceptional.

DHL Customer

VoiceLab has implemented its ASR system in our mobile application. We highly recommend them as a partner for innovative speech recognition projects.

Mobile App Client

Diverse Programmers Recommendation

VoiceLab’s AI-driven conversational intelligence platform delivers real-time insights and automation that enhance both sales and customer service operations. Diverse Programmers can provide expert advisory, seamless integration, and custom solutions to ensure the platform meets your specific business needs.

Ease of Use

Setup Time: Less than 1 hour

Onboarding: Step-by-step guided tutorials available

User Experience: Intuitive UI with minimal learning curve

Security & Compliance

Data Encryption: Standard industry encryption protocols

Privacy Policy

Support Options

Live Chat: No

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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