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Curious Thing
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Curious Thing

Curious Thing delivers AI-driven voice agents designed to transform customer communications. Their platform provides sophisticated phone AI assistants—such as Lucy for inbound call answering, Alex for automated FAQ handling, and Sam & Lou for outbound follow-ups—that streamline both inbound and outbound conversations. These solutions are built for businesses looking to enhance customer service, extend business hours, and boost operational efficiency without needing to expand headcount.

Leveraging advanced AI capabilities, Curious Thing’s tools bring real-time call summaries, bilingual support, and seamless CRM integrations. With robust security measures and compliance standards (ISO 27001, SOC 2, GDPR, HIPAA), the platform is ideal for industries like financial services, healthcare, call centres, and fintech aiming to improve user experience while cutting operational costs.


Website: https://curiousthing.io/

Key Features

AI-driven voice agents for inbound and outbound calls
Real-time call summaries and call transcript generation
Bilingual and multilingual support
Seamless integration with existing CRM and call centre systems
High-security standards with ISO 27001, SOC 2, GDPR, and HIPAA compliance
Multi-channel engagement including text and email notifications

Use Cases

Payment Reminder: Automate outbound calls to remind customers about upcoming payments and follow-ups, ensuring timely transactions.
Customer Service: Offer 24/7 support by handling FAQs and customer inquiries with an AI-powered voice assistant that reduces wait times.
After-hours Support: Extend service availability beyond business hours to capture and address incoming customer calls promptly.
FAQ Handling: Use AI agents to manage frequently asked questions in real time, powered by advanced language models like ChatGPT.
Outbound Engagement: Proactively reach out to customers with follow-ups, appointment scheduling, and critical updates using dynamic call routing.

Benefits

Eliminates voicemail and reduces manual call handling
Boosts efficiency with automated, real-time call summaries and transcripts
Ensures 24/7 seamless customer support with minimal headcount increase
Enables scalability from a handful of calls to high-volume operations
Offers multi-channel communication for better engagement
Enhances data insights with detailed call analytics and summaries

Metrics

AI-human Conversations: 3 Million minutes processed
Customer Satisfaction: 82% positive experience
ROI Increase: 1200% ROI for membership renewals

Pricing Plans

Lucy Free - Free
  • Answers all missed calls
  • Real-time call summaries via text/email (up to 20 per month)
  • Share links for appointment booking, pricing, website, and email address
  • Answer up to 3 FAQs
  • Bilingual capabilities
  • Includes Curious Thing branding
Lucy Professional - $14/month (billed annually) or $24/month
  • Everything in Lucy Free
  • Remove Curious Thing branding
  • Collect business-specific lead information
  • Unlimited real-time call summaries
  • Webhook integration
Lucy Business - $59/month (billed annually) or $99/month
  • Everything in Lucy Professional
  • Multiple AI receptionist skills
  • Smart call transfer to multiple numbers
  • Answer up to 10 FAQs
  • Webhook integration

Testimonials

Curious Thing's amazing technology has been a perfect fit and I'm confident our AI experience will get better. Kate, our AI, has become a key member of the Brighte team.

Support Manager at Brighte Fintech, Australia

Our AI, Brooke, helps us serve customers by providing instant responses and addressing queries. Gone are the times when customers had to wait 30 minutes to speak to a human being.

Head of Product at InDebted Financial Services, Australia

10% of people we've called using Matilda, our AI, have re-engaged with counsellors. It's been a great result for the business, but also for the client themselves.

Manager at Quitline Nonprofit, Australia

Diverse Programmers Recommendation

Curious Thing stands out with its versatile and secure AI voice assistant platform that streamlines customer engagement and operational efficiency. Diverse Programmers can assist with advisory services, seamless integration, and custom solutions to help your business fully leverage these cutting-edge capabilities.

Ease of Use

Setup Time: Less than 1 hour

Onboarding: Step-by-step guided demos available

User Experience: Intuitive interface with seamless integrations

Security & Compliance

Data Encryption: Industry standard encryption protocols

Privacy Policy

Support Options

Live Chat: No

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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