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Twig
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Twig

Twig is an AI-driven customer support assistant designed to resolve customer issues instantly and enhance the productivity of support teams. It integrates seamlessly into SaaS applications, leveraging real-time API calls to fetch user data, execute actions, and deliver accurate answers with cited sources. Twig’s advanced features such as session memory and an Outlook native plugin make follow-up interactions quicker and more context-aware, positioning it as a next-generation solution for customer experience (CX) teams.

Targeted at end-users, support agents, and CX leaders, Twig allows businesses to personalize the AI’s tone and style while benefiting from built-in analytics, templated responses, and a comprehensive knowledge base. This tool is ideal for organizations looking to cut down response times, save operational costs, and maintain a high level of service quality around the clock.


Website: https://www.twig.so/

Key Features

AI-driven customer support agent
Seamless SaaS app integration via API calls
Session memory for faster follow-up responses
Outlook native plugin integration
Built-in knowledge base and templated responses

Use Cases

Instant AI Customer Support: Provide immediate, accurate responses to customer queries 24/7, reducing wait times and improving satisfaction.
Embedded AI in SaaS Apps: Integrate Twig directly into your application to streamline customer interactions and automate common support tasks.
Enhanced Agent Productivity: Utilize session memory and detailed analytics to optimize support workflows, enabling agents to focus on more complex issues.
Personalized Support Experience: Customize the AI’s response style and tone, using templates to ensure a consistent brand voice across customer communications.
Ecosystem Data Integration: Leverage data from both internal documentation and third-party APIs to generate richer, more accurate responses.

Benefits

Reduces customer response times by up to 40-50%
Saves operational hours, potentially saving $125K per year for a 20-engineer team
Delivers factual, verifiable answers with cited sources
Supports 24/7 customer service without added effort from support agents
Offers easy integration with existing SaaS platforms
Improves agent productivity with detailed analytics and session memory

Metrics

Response Time Savings: 40-50% reduction in customer response times
Operational Cost Savings: $125K saved per year for a team of 20 support engineers

Pricing Plans

Startup - $250/month
  • Customer support essentials
  • No credit card required
  • Save 20% on annual billing
Growth - $500/month
  • For teams scaling customers across channels
  • No credit card required
  • Enhanced support and features
Enterprise - Custom
  • Power your enterprise customers with AI
  • Custom integrations and API actions
  • Book a demo to tailor the solution

Testimonials

I was told what we wanted was infeasible by other vendors. Twig has saved us 100s of hours in operational time and improved reliability doing so.

Jennifer Schaen, SVP, Customer Experience

Twig AI helped us get a first response rate boost of 35% with no extra effort from our support agents.

Zach Johnson, Head of Success CX

Diverse Programmers Recommendation

Twig delivers a powerful, AI-driven approach to customer support that not only ensures instant, accurate responses but also integrates deeply into your existing systems. Diverse Programmers can offer advisory, integration, and custom solutions to help you maximize the potential of Twig in your organization.

Ease of Use

Setup Time: Fast deployment with most setups requiring zero IT support

Onboarding: Guided onboarding with full support from the Twig team

User Experience: User-friendly interface with an intuitive design and minimal learning curve

Security & Compliance

Data Encryption: Standard industry encryption practices

Privacy Policy

Support Options

Live Chat: No

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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  • 6Personable and Client-Focused Approach
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