
Twig is an AI-driven customer support assistant designed to resolve customer issues instantly and enhance the productivity of support teams. It integrates seamlessly into SaaS applications, leveraging real-time API calls to fetch user data, execute actions, and deliver accurate answers with cited sources. Twig’s advanced features such as session memory and an Outlook native plugin make follow-up interactions quicker and more context-aware, positioning it as a next-generation solution for customer experience (CX) teams.
Targeted at end-users, support agents, and CX leaders, Twig allows businesses to personalize the AI’s tone and style while benefiting from built-in analytics, templated responses, and a comprehensive knowledge base. This tool is ideal for organizations looking to cut down response times, save operational costs, and maintain a high level of service quality around the clock.
Website: https://www.twig.so/
Key Features
Use Cases
Benefits
Metrics
Pricing Plans
Startup - $250/month
- Customer support essentials
- No credit card required
- Save 20% on annual billing
Growth - $500/month
- For teams scaling customers across channels
- No credit card required
- Enhanced support and features
Enterprise - Custom
- Power your enterprise customers with AI
- Custom integrations and API actions
- Book a demo to tailor the solution
Testimonials
I was told what we wanted was infeasible by other vendors. Twig has saved us 100s of hours in operational time and improved reliability doing so.
Twig AI helped us get a first response rate boost of 35% with no extra effort from our support agents.
Diverse Programmers Recommendation
Twig delivers a powerful, AI-driven approach to customer support that not only ensures instant, accurate responses but also integrates deeply into your existing systems. Diverse Programmers can offer advisory, integration, and custom solutions to help you maximize the potential of Twig in your organization.
Ease of Use
Setup Time: Fast deployment with most setups requiring zero IT support
Onboarding: Guided onboarding with full support from the Twig team
User Experience: User-friendly interface with an intuitive design and minimal learning curve
Security & Compliance
Data Encryption: Standard industry encryption practices
Support Options
Live Chat: No
Email Support: Yes
Community Forum: No
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855-217-87086 Different Reasons We Should Partner
- 1Expert in Automation and Streamlining Operations
- 2Proven Track Record of Success
- 3Customized Solutions for Your Needs
- 4Dedicated to Enhancing Efficiency Across Departments
- 5Trusted by Leading Organizations
- 6Personable and Client-Focused Approach
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