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Dialpad
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Dialpad

Dialpad is an AI-powered customer communications platform that unifies calling, conferencing, contact centers, and sales outreach into one solution. Leveraging advanced AI capabilities, Dialpad offers features like automated note-taking, in-call coaching, and actionable insights to improve team productivity and customer interactions. It is designed for businesses of all sizes, from small teams to enterprise-level organizations looking to streamline their communication channels and enhance customer experience.


Website: https://www.dialpad.com/

Key Features

AI-driven note-taking and insights
Cloud-based voice, video, and messaging
In-call coaching and automated playbooks
Unified communication for sales, support, and customer service
Seamless integrations with over 70 apps

Use Cases

Customer Communication: Dialpad Connect provides an all-in-one platform for managing customer communications, capturing call notes, and generating insights to boost team productivity.
Customer Support & Contact Centers: Dialpad Support offers a cloud-based solution with AI features that expedite onboarding, simplify coaching, and enhance overall customer service.
Sales Outreach: Dialpad Sell automates playbooks and provides in-call coaching, helping sales teams win more deals through real-time AI support.
Integrations & Ecosystem: Connect with over 70 integrations to streamline workflows, ensuring that all communication tools work seamlessly together.

Benefits

Enhances team productivity with AI-powered tools
Improves customer experience with unified communications
Automates routine tasks and reduces manual effort
Streamlines workflows through extensive integrations
Supports scalable growth from SMBs to enterprise-level organizations
Empowers teams with actionable insights and real-time coaching

Metrics

Pricing Plans

Standard - $15/user/month (annual billing) or $27/user/month (monthly billing)
  • Unlimited calling
  • Unlimited Ai Meetings for up to 150 participants
  • SMS, MMS & team messaging
  • Ai-powered call & voicemail transcriptions
  • Google Workspace & Microsoft 365 integrations
  • Real-time analytics & reporting
  • Web & chat support
Pro - $25/user/month (annual billing) or $35/user/month (monthly billing)
  • All features from the Standard plan
  • 24/7 live agent support
  • CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
  • Microsoft Teams integration
  • 10 office locations
  • Multiple phone numbers per account
  • Open APIs & Webhooks
  • Global SMS capabilities
  • Local number support in 70+ countries
  • 25 ring groups (departments)
Enterprise - Custom
  • All features from the Pro plan
  • 99.9% uptime
  • Unlimited office locations
  • Unlimited ring groups (departments)
  • Dial-by-extension
  • Integrations with leading SSO providers (Okta, OneLogin)
  • Azure AD SSO integration
  • Data retention policies
  • Priority live agent support

Diverse Programmers Recommendation

Dialpad offers valuable AI-driven communication capabilities that transform customer interactions and internal collaboration. Diverse Programmers can assist with advisory services, integration, and customized solutions to ensure Dialpad works seamlessly within your organizational ecosystem.

Ease of Use

Setup Time: Less than 1 hour

Onboarding: Step-by-step guided tutorials available

User Experience: Intuitive and user-friendly interface with minimal learning curve

Security & Compliance

Data Encryption: Enterprise-grade encryption

Privacy Policy

Support Options

Live Chat: No

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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