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Floatbot
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Floatbot

Floatbot is an AI-driven, no-code/low-code conversational platform designed for enterprises and contact centers to automate and transform customer, agent, and operational interactions. By leveraging advanced generative AI capabilities, large language models, and integrated voice and chat solutions, Floatbot empowers businesses across industries such as insurance, banking, BPO, lending, and healthcare to enhance efficiency, compliance, and customer satisfaction.

The platform offers a comprehensive suite of tools including self-service AI agents, voice and chat AI, real-time agent assist, and specialized modules like Floatbot UNO and Agent M. Its modular design and extensive integrations allow organizations to rapidly deploy AI solutions that connect with any data source or service, driving faster digital transformation and improved business outcomes.


Website: https://floatbot.ai

Key Features

AI-driven conversational agents (voice and chat)
Real-time agent assist and co-browsing live chat
No-code/low-code platform (Floatbot UNO) for rapid deployment
Comprehensive LLM stack including Agent M, VoiceGPT, and Cognitive Search
Advanced speech-to-text (NEO ASR) and voice biometrics (ARMOR)
Integrated analytics and 50+ performance metrics

Use Cases

Increase Digital Sales: Leverage AI-powered chat and voice agents to boost online conversions and digital sales, particularly for financial and insurance products.
Automate Claims Submissions: Streamline the insurance claims process with AI agents that manage FNOL (First Notice of Loss) and claims intake, reducing processing costs significantly.
Corporate & Retail Banking: Deploy self-service bots across multiple channels to enhance customer service and automate routine banking transactions for both corporate and retail customers.
Automated Debt Collection: Utilize specialized AI agents to conduct outbound calls, automate payment negotiations, and improve collection rates while ensuring compliance with regulatory standards.
Contact Center Automation: Integrate AI Agent Assist solutions to support human agents in real-time, improving productivity and reducing overall operational costs in contact centers.

Benefits

Accelerates deployment with an 80% faster launch using a no-code platform
Reduces operational costs (e.g., support cost reduction up to 80%)
Improves agent efficiency and productivity (up to 50% increase)
Enhances customer experience with real-time, contextual support
Drastically lowers costs in specific processes (claims FNOL from $45 to under $5)
Flexible integration with any data source, service, or communication channel

Metrics

AHT Reduction: 31% reduction in average handling time with Voicebot
Claims Cost Reduction: FNOL claims processing cost reduced from $45 to under $5
Agent Productivity: Up to 50% increase in contact center agent productivity
Collection Rates: 60% increase in debt collection rates

Pricing Plans

Lite - $99/month
  • 1 bot
  • 500 mins or sessions
Essential - $1,999/month
  • 2 bots
  • 10,000 mins or sessions
Growth - $4,999/month
  • 2 bots
  • 25,000 mins or sessions
Enterprise - Custom
  • No limits
  • Contact Sales for details

Testimonials

My experience interacting with LEXI was really good, she was empathetic and fully compliant. You've got all these low–balance accounts, out-of-stat debts that are really hard to work. This is a perfect solution because it reduces costs and maintains compliance.

Greg Johnson, Chief Technology Officer, InterProse

It’s been just a few days since our implementation, but we’ve already started seeing a noticeable impact. Floatbot's focus on compliance and fast response time is helping us greatly.

Stacy Stein, Managing Attorney, Mountain Peak Law Group, PC

I have worked closely with the Floatbot team on deploying agent-assist. The platform exceeded expectations by identifying the right knowledge articles quickly, improving efficiency and customer satisfaction dramatically.

Sandeep V, VP Digital Transformation, Large BPO Organization

Diverse Programmers Recommendation

Floatbot stands out as a comprehensive, AI-driven conversational platform that not only automates routine tasks but also enhances customer and agent interactions across multiple channels. Diverse Programmers can help integrate Floatbot’s solutions into your existing systems or develop tailor-made applications to further optimize your business processes.

Ease of Use

Setup Time: Less than 1 hour

Onboarding: Step-by-step guided tutorials and demo sessions available

User Experience: Intuitive drag-and-drop interface with minimal learning curve

Security & Compliance

Data Encryption: End-to-end encryption

Privacy Policy

Support Options

Live Chat: No

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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