Diverse Programmers - AI/ML Automation, Emerging Technologies, and Innovation

AI Tool

Floatbot

Floatbot is an AI-driven, no-code/low-code conversational platform designed for enterprises and contact centers to automate and transform customer, agent, and operational interactions. By leveraging advanced generative AI capabilities, large language models, and integrated voice and chat solutions, Floatbot empowers businesses across industries such as insurance, banking, BPO, lending, and healthcare to enhance efficiency, compliance, and customer satisfaction.

The platform offers a comprehensive suite of tools including self-service AI agents, voice and chat AI, real-time agent assist, and specialized modules like Floatbot UNO and Agent M. Its modular design and extensive integrations allow organizations to rapidly deploy AI solutions that connect with any data source or service, driving faster digital transformation and improved business outcomes.

Website: https://floatbot.ai

Key Features

AI-driven conversational agents (voice and chat)

Real-time agent assist and co-browsing live chat

No-code/low-code platform (Floatbot UNO) for rapid deployment

Comprehensive LLM stack including Agent M, VoiceGPT, and Cognitive Search

Advanced speech-to-text (NEO ASR) and voice biometrics (ARMOR)

Integrated analytics and 50+ performance metrics

Use Cases

Increase Digital Sales: Leverage AI-powered chat and voice agents to boost online conversions and digital sales, particularly for financial and insurance products.

Automate Claims Submissions: Streamline the insurance claims process with AI agents that manage FNOL (First Notice of Loss) and claims intake, reducing processing costs significantly.

Corporate & Retail Banking: Deploy self-service bots across multiple channels to enhance customer service and automate routine banking transactions for both corporate and retail customers.

Automated Debt Collection: Utilize specialized AI agents to conduct outbound calls, automate payment negotiations, and improve collection rates while ensuring compliance with regulatory standards.

Contact Center Automation: Integrate AI Agent Assist solutions to support human agents in real-time, improving productivity and reducing overall operational costs in contact centers.

Benefits

Accelerates deployment with an 80% faster launch using a no-code platform

Reduces operational costs (e.g., support cost reduction up to 80%)

Improves agent efficiency and productivity (up to 50% increase)

Enhances customer experience with real-time, contextual support

Drastically lowers costs in specific processes (claims FNOL from $45 to under $5)

Flexible integration with any data source, service, or communication channel

Metrics

AHT Reduction: 31% reduction in average handling time with Voicebot

Claims Cost Reduction: FNOL claims processing cost reduced from $45 to under $5

Agent Productivity: Up to 50% increase in contact center agent productivity

Collection Rates: 60% increase in debt collection rates

Pricing Plans

Lite - $99/month

1 bot
500 mins or sessions

Essential - $1,999/month

2 bots
10,000 mins or sessions

Growth - $4,999/month

2 bots
25,000 mins or sessions

Enterprise - Custom

No limits
Contact Sales for details

Testimonials

My experience interacting with LEXI was really good, she was empathetic and fully compliant. You've got all these low–balance accounts, out-of-stat debts that are really hard to work. This is a perfect solution because it reduces costs and maintains compliance.
— Greg Johnson, Chief Technology Officer, InterProse

It’s been just a few days since our implementation, but we’ve already started seeing a noticeable impact. Floatbot's focus on compliance and fast response time is helping us greatly.
— Stacy Stein, Managing Attorney, Mountain Peak Law Group, PC

I have worked closely with the Floatbot team on deploying agent-assist. The platform exceeded expectations by identifying the right knowledge articles quickly, improving efficiency and customer satisfaction dramatically.
— Sandeep V, VP Digital Transformation, Large BPO Organization

Diverse Programmers Recommendation

Floatbot stands out as a comprehensive, AI-driven conversational platform that not only automates routine tasks but also enhances customer and agent interactions across multiple channels. Diverse Programmers can help integrate Floatbot’s solutions into your existing systems or develop tailor-made applications to further optimize your business processes.