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Yellow

Yellow.ai is an AI-first customer service automation platform designed for enterprises seeking to transform their customer support and engagement through human-like voice, chat, and email interactions. With its advanced multi-LLM architecture and dynamic AI agents such as VoiceX, the platform delivers accurate and personalized responses, driving efficiency and scalability for large organizations while integrating seamlessly with over 150 plug-and-play enterprise tools.


Website: https://yellow.ai/

Key Features

Human-like AI agents for voice, chat, and email
In-house LLMs for speed, accuracy, and minimal hallucinations
150+ plug-and-play integrations for rapid deployment
Omni-channel support across 35+ channels
Real-time analytics and dashboards for actionable insights

Use Cases

Customer Service Automation: Automate and personalize customer interactions with dynamic AI agents available 24/7 to reduce response times and improve overall satisfaction.
Employee Experience Enhancement: Empower support teams with AI-driven tools that streamline ticket management, provide sentiment insights, and enhance agent productivity.
AI-Driven Analytics & Insights: Leverage real-time dashboards and over 20 actionable metrics to optimize support operations and drive performance improvements.
Voice AI for Complex Queries: Utilize VoiceX to deliver human-like voice interactions that handle complex customer inquiries in real time.
Seamless Enterprise Integrations: Integrate effortlessly with popular enterprise tools such as Zendesk, Salesforce, Genesys, and HubSpot to streamline your workflows.

Benefits

Achieve up to 90% automation for continuous 24/7 self-service
Enhance customer engagement with instant, human-like responses
Boost agent productivity with dynamic AI assistants and smart workflows
Accelerate time-to-value with 150+ out-of-the-box integrations
Ensure enterprise-grade security with HIPAA, GDPR, ISO, and SOC2 compliances
Drive higher CSAT and engagement rates through actionable insights

Metrics

Automation: 90% automation with 24×7 self-service
Customer Engagement: 60% more engagement with omni-channel support
Customer Satisfaction: 40% higher CSAT through instant, human-like responses

Pricing Plans

Free - $0
  • 1 Bot
  • 2 Channels
  • 1 Custom Integration (APIs)
  • No Custom Dashboards (Data Explorer)
  • Agents Limit: 2
  • Limited Out-of-Box Integrations
  • MTU: 100/month
  • User360: Max 1000 records
  • Campaign Management: 1000 transactions
  • 1 Active Campaign
  • Max 10 Templates
Enterprise - Custom / Usage-based
  • Unlimited Bots
  • All Channels
  • Unlimited Custom Integrations (APIs)
  • Custom Dashboards (Data Explorer) enabled
  • Unlimited Agents
  • Unlimited Out-of-Box Integrations
  • MTU: Usage-based pricing
  • User360: Unlimited 1000 transactions per user FU
  • Unlimited Active Campaigns
  • Unlimited Templates
  • Custom Events enabled

Testimonials

Leveraging Conversational AI-driven solutions on various digital channels, we now assist over half a million patients and caregivers monthly, with industry best 95% customer resolution call completion rate.

Associate Director, Breathefree Lead – Patient Access, Adherence & Special Projects at Cipla

Diverse Programmers Recommendation

Yellow.ai offers a robust, AI-driven solution that streamlines customer interactions and enhances agent productivity through intelligent automation. Diverse Programmers can provide expert advisory, integration, and custom development services to tailor Yellow.ai to your unique enterprise requirements, ensuring optimal deployment and ROI.

Ease of Use

Setup Time: Less than 1 hour

Onboarding: Step-by-step guided tutorials and dedicated professional services available

User Experience: Intuitive UI with minimal learning curve and seamless integration

Security & Compliance

Data Encryption: Enterprise-grade encryption measures in place

Privacy Policy

Support Options

Live Chat: Yes

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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