Intercom is an AI-first customer service platform designed to transform customer support experiences with its comprehensive suite of AI-driven tools. The platform integrates the human-quality Fin AI Agent, AI Copilot for real-time agent assistance, and AI Insights & Reporting for support leaders, making it a versatile solution for customers, support agents, and leaders alike. By seamlessly integrating with existing help desks and supporting omnichannel communication, Intercom delivers exceptional service and operational efficiency across industries.
Website: https://www.intercom.com/
Key Features
Use Cases
Benefits
Metrics
Pricing Plans
Essential - $29 per seat/mo, billed annually
- Fin AI Agent at $0.99 per resolution
- Messenger
- Shared inbox and ticketing system
- Pre-built reports
- Public help center
- Free 14-day trial
Advanced - $85 per seat/mo, billed annually
- Everything in Essential
- Multiple team inboxes
- Workflows automation builder
- Round robin assignment
- Private & multilingual help center
- 20 free Lite seats
- Free 14-day trial
Expert - $132 per seat/mo, billed annually
- Everything in Advanced
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand messenger and help center
- 50 free Lite seats
- Free 14-day trial
Fin AI Agent Add-on - $0.99 per resolution
- Pay only for resolved customer conversations
- Resolution-based pricing with no extra fees
Proactive Support Plus Add-on - $99 per month
- 500 Messages Sent included per month
- Advanced in-app and outbound support features
- Additional usage charged based on messages sent
Copilot Add-on - $29 per agent/mo, billed annually
- AI-powered assistant in the inbox
- Free usage for up to 10 tickets per agent/mo
- Unlimited usage available as an add-on
Testimonials
The results we have seen with Fin are groundbreaking, with double-digit gains in engagement and resolution rates.
Meeting customer demand has never been smoother, leading to an impressive 98% CSAT.
Diverse Programmers Recommendation
Intercom offers a powerful suite of AI-first tools that redefine customer service. Its human-quality AI agent and comprehensive platform capabilities make it invaluable. Diverse Programmers can help with advisory services, seamless integration, and tailored custom solutions to ensure you maximize the benefits of this innovative platform.
Ease of Use
Setup Time: Less than 1 hour
Onboarding: Step-by-step guided tutorials and free trial available
User Experience: Intuitive UI with seamless integration into existing workflows
Security & Compliance
Data Encryption: Standard enterprise-grade encryption applied
Support Options
Live Chat: Yes
Email Support: Yes
Community Forum: Yes
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855-217-87086 Different Reasons We Should Partner
- 1Expert in Automation and Streamlining Operations
- 2Proven Track Record of Success
- 3Customized Solutions for Your Needs
- 4Dedicated to Enhancing Efficiency Across Departments
- 5Trusted by Leading Organizations
- 6Personable and Client-Focused Approach
From venture-backed startups to Fortune 500 companies, we partner with organizations of all shapes and sizes.