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Intercom
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Intercom

Intercom is an AI-first customer service platform designed to transform customer support experiences with its comprehensive suite of AI-driven tools. The platform integrates the human-quality Fin AI Agent, AI Copilot for real-time agent assistance, and AI Insights & Reporting for support leaders, making it a versatile solution for customers, support agents, and leaders alike. By seamlessly integrating with existing help desks and supporting omnichannel communication, Intercom delivers exceptional service and operational efficiency across industries.


Website: https://www.intercom.com/

Key Features

Human-quality Fin AI Agent for frontline support
AI Copilot for instant agent assistance
Omnichannel support to meet customers on any platform
Robust AI-driven reporting and insights
Extensive integrations with over 450 apps

Use Cases

Customer Instant Support: Delivers immediate, accurate answers to customers 24/7 using the Fin AI Agent, enhancing service quality and engagement.
Agent Productivity: Boosts support agent efficiency with an AI-enhanced inbox and Copilot, ensuring quick resolution of complex issues.
Leadership Insights: Provides holistic, AI-generated insights and reporting that empower support leaders to optimize team performance.
Omnichannel Engagement: Enables seamless communication across multiple channels, ensuring customers receive consistent support wherever they are.
Customizable Integration: Works with existing platforms like Zendesk and Salesforce, allowing businesses to integrate Fin AI Agent into their current workflows.

Benefits

Delivers human-quality support with AI efficiency
Reduces support resolution times and operational workload
Seamlessly integrates with existing help desk systems
Offers deep insights for continuous service improvement
Supports omnichannel communication for enhanced customer engagement
Scalable and trusted solution across diverse industries

Metrics

Support Resolution: Resolves 54% of support volume
Customer Satisfaction: Achieves up to 98% CSAT in some cases

Pricing Plans

Essential - $29 per seat/mo, billed annually
  • Fin AI Agent at $0.99 per resolution
  • Messenger
  • Shared inbox and ticketing system
  • Pre-built reports
  • Public help center
  • Free 14-day trial
Advanced - $85 per seat/mo, billed annually
  • Everything in Essential
  • Multiple team inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private & multilingual help center
  • 20 free Lite seats
  • Free 14-day trial
Expert - $132 per seat/mo, billed annually
  • Everything in Advanced
  • SSO & identity management
  • HIPAA support
  • Service level agreements (SLAs)
  • Multibrand messenger and help center
  • 50 free Lite seats
  • Free 14-day trial
Fin AI Agent Add-on - $0.99 per resolution
  • Pay only for resolved customer conversations
  • Resolution-based pricing with no extra fees
Proactive Support Plus Add-on - $99 per month
  • 500 Messages Sent included per month
  • Advanced in-app and outbound support features
  • Additional usage charged based on messages sent
Copilot Add-on - $29 per agent/mo, billed annually
  • AI-powered assistant in the inbox
  • Free usage for up to 10 tickets per agent/mo
  • Unlimited usage available as an add-on

Testimonials

The results we have seen with Fin are groundbreaking, with double-digit gains in engagement and resolution rates.

Sam Forde, Merchant Support Manager at Zapiet

Meeting customer demand has never been smoother, leading to an impressive 98% CSAT.

Jeff Cardoso, Vice President Operations at Azazie

Diverse Programmers Recommendation

Intercom offers a powerful suite of AI-first tools that redefine customer service. Its human-quality AI agent and comprehensive platform capabilities make it invaluable. Diverse Programmers can help with advisory services, seamless integration, and tailored custom solutions to ensure you maximize the benefits of this innovative platform.

Ease of Use

Setup Time: Less than 1 hour

Onboarding: Step-by-step guided tutorials and free trial available

User Experience: Intuitive UI with seamless integration into existing workflows

Security & Compliance

Data Encryption: Standard enterprise-grade encryption applied

Privacy Policy

Support Options

Live Chat: Yes

Email Support: Yes

Community Forum: Yes

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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