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Rafiki
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Rafiki

Rafiki is an AI-driven modern conversation and revenue intelligence platform designed to transform how revenue teams capture, analyze, and act on insights from customer interactions. Utilizing generative AI, Rafiki delivers human-like call summaries, automated follow-ups, and intelligent CRM syncs to streamline adherence to sales methodologies such as MEDDIC, SPICED, and BANT. Its suite of capabilities is aimed at sales leaders, SDR leaders, customer success managers, and account executives, ensuring that every conversation is turned into actionable intelligence for improved performance and faster deal closures.

By offering tools like Smart Call Scoring, AI-powered call transcription, and automated CRM updates, Rafiki stands out with its focus on efficiency and precision. The platform not only enhances team coaching through detailed call analytics but also accelerates onboarding and ramp-up times, making it a valuable asset for teams looking to boost revenue and elevate their sales processes.


Website: https://getrafiki.ai

Key Features

AI-powered human-grade call summaries
Automated personalized follow-up emails with timestamped insights
Smart CRM sync aligned with sales methodologies
Intelligent call scoring and coaching insights
Seamless integrations with major CRMs and communication tools

Use Cases

Sales Leaders: Gain full visibility into your deal pipeline with AI-driven insights, enabling accurate forecasting and proactive management of at-risk deals.
Customer Success Leaders: Detect early churn signals by tracking customer interactions and key moments, helping you tailor personalized support and improve retention.
SDR Leaders: Accelerate team alignment and coaching, enabling representatives to close deals faster by leveraging data-driven call summaries and insights.
Account Executives: Improve individual performance with precise call transcription, automated follow-ups, and detailed analytics to fine-tune sales pitches.
Remote Teams: Ensure consistent communication and performance across distributed teams with centralized call insights and real-time updates.

Benefits

Saves valuable time by automating call note transcription, freeing up 5+ hours per week.
Boosts team performance with actionable insights and targeted coaching recommendations.
Enhances CRM data quality with automatic updates based on proven sales methodologies.
Accelerates deal closure with near-instant follow-up email generation.
Streamlines onboarding processes and reduces training time significantly.
Integrates seamlessly with major CRM and communication platforms for holistic workflow improvements.

Metrics

Time Savings: Saves 5+ hours per week on call documentation
Follow-Up Speed: Draft follow-up emails in 2 minutes instead of 2 days
Win Rate Improvement: Boosts win rates by 35%

Pricing Plans

Starter - $20/user/month
  • Up to 3 users
  • Unlimited recording and transcription in 50+ languages
  • Human-grade Smart Call Summary with next steps and pain points
  • Auto-generated followup email
  • Comments & share with call timestamps
  • Team-level analytics and administration
  • chatGPT Assistant for meeting insights
Premium - $40/user/month
  • All Starter features
  • Unlimited users
  • Auto capture and fill CRM fields from call data
  • Auto capture MEDDIC, SPICED, BANT in CRM
  • Gen-AI powered Smart Call Scoring (automated)
  • Deal dashboard with accurate forecasting and in-meeting CRM visibility
  • chatGPT Assistant for human-grade deal insights
Enterprise - Contact Sales
  • All Premium features
  • In-house deployment on GCP/AWS/Azure
  • API support to ingest content from internal/BI applications
  • Support for system maintenance and monitoring
  • Large multi-team customizations
  • Advanced security features
  • Custom integrations

Testimonials

Rafiki was a refreshing alternative to more expensive options. Its AI-powered transcription and summarization have completely revamped our QA process, helping our managers focus more on coaching.

Sean B, Mid-Market

After switching from Gong, we found Rafiki's AI summarization to be a game changer. The implementation nuances were quickly overcome, and the value delivered is unparalleled.

Jonathan I, Small-Business

Rafiki offers an amazing blend of conversation intelligence and ease of use. It helps me review calls, pinpoint areas for improvement, and significantly enhance my sales approach.

Jaxon M, Small-Business

Diverse Programmers Recommendation

Rafiki’s generative AI transforms everyday customer interactions into actionable insights, driving efficiency and revenue growth. Diverse Programmers can provide advisory services, seamless integration, and tailored custom solutions to maximize the platform's impact in your sales environment.

Ease of Use

Setup Time: Less than 1 hour

Onboarding: Step-by-step guided tutorials and demo available

User Experience: Intuitive UI with minimal learning curve and seamless integrations

Security & Compliance

Data Encryption: End-to-end encryption

Privacy Policy

Support Options

Live Chat: No

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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