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Observe.AI
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Observe.AI

Observe.AI is an enterprise-grade, AI-driven conversation intelligence platform designed specifically for contact centers. It leverages advanced real-time and post-interaction AI solutions to analyze 100% of customer conversations, offering actionable insights for agent coaching, performance optimization, and compliance monitoring. By automating call evaluations and integrating voice AI agents with intelligent prompts, the platform helps reduce operating costs while boosting customer satisfaction and revenue growth.

Targeted at contact center leaders and large-scale enterprises, Observe.AI transforms every customer interaction into a strategic asset. Its comprehensive suite of tools—from real-time agent assist to post-call analytics—ensures that businesses can harness the full potential of their customer service channels, driving operational excellence and improved business outcomes.


Website: https://www.observe.ai/

Key Features

AI-powered real-time agent assist
Automated post-interaction QA and coaching
VoiceAI Agents for automated call handling
Comprehensive conversation intelligence with 100% interaction evaluation
In-depth business insights and reporting analytics

Use Cases

Real-Time Agent Support: Empower agents with instantaneous, AI-driven prompts, scripts, and guidance to improve customer interactions and reduce response times.
Automated Quality Assurance: Leverage post-interaction AI to automatically evaluate 100% of calls, ensuring compliance and highlighting areas for targeted coaching.
Voice AI Call Automation: Deploy intelligent VoiceAI Agents to manage high-volume, complex calls, reducing wait times and improving customer satisfaction.
Business Analytics & Reporting: Extract valuable insights from customer interactions and operational data to drive revenue growth, optimize performance, and support strategic decision-making.
Enterprise Scale Optimization: Integrate across the enterprise to empower various departments, extend conversation insights beyond the contact center, and drive overall business impact.

Benefits

100% evaluation of customer interactions for comprehensive insights
Enhanced agent performance through real-time assistance and automated coaching
Significant reductions in Average Handle Time (AHT)
Improved conversion rates and revenue growth
Strengthened compliance monitoring and risk mitigation
Operational efficiency gains across the organization

Metrics

Reduction in AHT: 23% reduction in Average Handle Time
Uplift in Conversions: 20% uplift in conversions
Revenue Increase: 13% increase in revenue
Compliance Monitoring: 97% improvement in compliance monitoring

Pricing Plans

VoiceAI Agents - Custom
  • Effortless, natural caller conversations
  • Adaptive engagement to scale capacity
  • Improved CSAT, NPS, AHT, FCR
Real-time AI - Custom
  • Real-time agent assist
  • Faster customer interactions
  • Enhanced agent productivity
Post-interaction AI - Custom
  • Auto QA & Manual QA
  • Data-driven agent performance coaching
  • Operational efficiency and compliance
Enterprise Advanced - Custom
  • Combination of Real-time and Post-interaction AI
  • High-impact insights and enterprise scale benefits
Enterprise Unlimited - Custom
  • All Enterprise Advanced features
  • Call Summarization to reduce after-call work
  • Knowledge AI integration for precise information access

Testimonials

Observe.AI’s LLM empowers us to engage members with precise data, allowing our front line healthcare team to focus on building lasting relationships with every member we serve.

Ardie Sameti, VP of Product, AI & Platform

Observe.AI’s comprehensive Moments architecture and search functionality has become invaluable not only for understanding customer interactions, but also for gaining marketing and product insights.

Ryan Moore, VP, Customer Operations

Diverse Programmers Recommendation

Observe.AI is a powerful solution for transforming contact centers into strategic revenue centers by leveraging real-time and automated AI capabilities. Diverse Programmers can assist with advisory, integration, and custom solutions to fully harness the platform’s potential and align it with your business objectives.

Ease of Use

Setup Time: Less than 1 hour

Onboarding: Guided demos and comprehensive documentation available

User Experience: Intuitive interface with a minimal learning curve

Security & Compliance

Data Encryption: Enterprise-grade security with robust encryption

Privacy Policy

Support Options

Live Chat: No

Email Support: Yes

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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