
Observe.AI is an enterprise-grade, AI-driven conversation intelligence platform designed specifically for contact centers. It leverages advanced real-time and post-interaction AI solutions to analyze 100% of customer conversations, offering actionable insights for agent coaching, performance optimization, and compliance monitoring. By automating call evaluations and integrating voice AI agents with intelligent prompts, the platform helps reduce operating costs while boosting customer satisfaction and revenue growth.
Targeted at contact center leaders and large-scale enterprises, Observe.AI transforms every customer interaction into a strategic asset. Its comprehensive suite of tools—from real-time agent assist to post-call analytics—ensures that businesses can harness the full potential of their customer service channels, driving operational excellence and improved business outcomes.
Website: https://www.observe.ai/
Key Features
Use Cases
Benefits
Metrics
Pricing Plans
VoiceAI Agents - Custom
- Effortless, natural caller conversations
- Adaptive engagement to scale capacity
- Improved CSAT, NPS, AHT, FCR
Real-time AI - Custom
- Real-time agent assist
- Faster customer interactions
- Enhanced agent productivity
Post-interaction AI - Custom
- Auto QA & Manual QA
- Data-driven agent performance coaching
- Operational efficiency and compliance
Enterprise Advanced - Custom
- Combination of Real-time and Post-interaction AI
- High-impact insights and enterprise scale benefits
Enterprise Unlimited - Custom
- All Enterprise Advanced features
- Call Summarization to reduce after-call work
- Knowledge AI integration for precise information access
Testimonials
Observe.AI’s LLM empowers us to engage members with precise data, allowing our front line healthcare team to focus on building lasting relationships with every member we serve.
Observe.AI’s comprehensive Moments architecture and search functionality has become invaluable not only for understanding customer interactions, but also for gaining marketing and product insights.
Diverse Programmers Recommendation
Observe.AI is a powerful solution for transforming contact centers into strategic revenue centers by leveraging real-time and automated AI capabilities. Diverse Programmers can assist with advisory, integration, and custom solutions to fully harness the platform’s potential and align it with your business objectives.
Ease of Use
Setup Time: Less than 1 hour
Onboarding: Guided demos and comprehensive documentation available
User Experience: Intuitive interface with a minimal learning curve
Security & Compliance
Data Encryption: Enterprise-grade security with robust encryption
Support Options
Live Chat: No
Email Support: Yes
Community Forum: No
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855-217-87086 Different Reasons We Should Partner
- 1Expert in Automation and Streamlining Operations
- 2Proven Track Record of Success
- 3Customized Solutions for Your Needs
- 4Dedicated to Enhancing Efficiency Across Departments
- 5Trusted by Leading Organizations
- 6Personable and Client-Focused Approach
From venture-backed startups to Fortune 500 companies, we partner with organizations of all shapes and sizes.