Diverse Programmers - AI/ML Automation, Emerging Technologies, and Innovation

AI Tool

Dialworks

Dialworks is an on-demand virtual training platform designed to empower sales and support teams by replicating real-life scenarios through simulated call experiences. Leveraging AI-driven call scoring and real-time feedback, the platform offers a comprehensive suite of tools that enable organizations to quickly identify skill gaps, improve performance, and reduce training costs. With its suite of features ranging from mock calls to analytics and AI assessments, Dialworks helps teams ramp up faster and perform better in live customer interactions.

Website: https://dialworks.io/

Key Features

Real-time AI-powered call assessment

Simulated training modules and mock calls

Comprehensive analytics and performance reports

Call recording and playback functionality

Use Cases

Sales Training Simulation: Empower sales teams with realistic call simulations that replicate live customer interactions, helping them refine pitches and build confidence rapidly.

Customer Support Training: Enable support teams to practice and enhance their communication skills through immersive simulation calls and instant performance feedback.

AI-Driven Call Scoring: Utilize artificial intelligence to assess calls instantly, saving valuable hours in manual quality checks and providing actionable insights.

Hiring and Onboarding: Streamline the recruitment process by simulating real call scenarios to evaluate potential hires and speed up the onboarding process.

Performance Tracking & Reporting: Monitor individual and team performance with detailed analytics and performance reports that help in refining training strategies.

Benefits

Train teams up to 3x faster using simulation-based learning

Significantly reduce training time and associated costs

Enhance quality assurance with AI-powered call scoring

Improve rep confidence and customer interaction skills

Streamline hiring by evaluating candidates in real-life scenarios

Optimize overall sales and support strategies through detailed analytics

Metrics

Training Speed: 3x faster training

Cost Reduction: Significant reduction in training costs

Pricing Plans

Training Starter - $129/user/month

60 training minutes
Unlimited team members*
4-parameter training assessment
Performance analytics
Training call recordings

Hiring Starter - Contact Sales

2 test assessments
5 candidates
Test call recordings
Performance analytics
4-parameter test assessment

Testimonials

The tool’s ability to provide real-time feedback has been an invaluable resource for our team in honing skills and gaining confidence.
— Mark S, Sales Head, Insurance Company

We have significantly reduced the time and money investment it once was required to train new reps. Highly recommend it to sales teams.
— Tim M, Revenue Lead, Advertising Agency

Saw a big jump in CSAT. Agents are more prepared to handle different types of customer calls and provide faster resolution.
— Claire T, Customer Success Lead, Fashion Ecommerce

Diverse Programmers Recommendation

Dialworks offers a powerful, AI-driven training solution that reduces ramp-up time and enhances call performance through realistic simulations and detailed analytics. Diverse Programmers can support seamless integration and offer custom advisory services to ensure you harness the full potential of Dialworks.

Key Features

Use Cases

Benefits

Metrics

Pricing Plans

Training Starter - $129/user/month

Hiring Starter - Contact Sales

Testimonials

Diverse Programmers Recommendation

Ease of Use

Security & Compliance

Support Options

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