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Solidroad
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Solidroad

Solidroad is an AI-driven solution designed to transform contact centers with digital workers. By leveraging market-leading AI agents, Solidroad helps organizations scale their hiring, training, and quality assurance processes, leading to enhanced customer support and operational efficiency. Its unique suite of tools focuses on real-time quality assurance, immersive AI training simulations, and automated recruitment assessments, making it a powerful asset for large contact centers and enterprises looking to boost their support performance.


Website: https://solidroad.com/

Key Features

AI-powered quality assurance for real-time conversation insights
Immersive, AI-driven training simulations
Automated, AI-based candidate assessments for recruitment
Seamless integration with popular tools like Salesforce Service Cloud, Zoho, and Intercom
Advanced reporting and analytics on key support metrics

Use Cases

Quality Assurance: Monitor and evaluate 100% of both real and simulated conversations to ensure consistent support quality and improved CSAT scores.
AI Training: Deploy immersive training simulations that accelerate ramp times and build top-performing support agents through real-world scenario training.
AI Recruitment: Streamline the hiring process with AI-driven assessments that evaluate candidate skills, culture fit, and potential to build a stronger team.
Conversation Simulation: Simulate multilingual and multi-channel conversations using your organization’s documentation to train representatives for any scenario.
Integrated Reporting: Generate advanced, insightful reports on the metrics that matter most, enabling proactive management and continuous improvement.

Benefits

Improves support quality with real-time, AI-driven insights
Enhances customer satisfaction with higher CSAT scores
Reduces operational spend while scaling contact center operations
Accelerates agent ramp times and boosts productivity
Streamlines recruitment and training processes for faster onboarding
Ensures enterprise-grade security and compliance standards

Metrics

CSAT Increase: 3% increase for Crypto.com

Pricing Plans

Testimonials

The level of personalised support, guidance, and expertise we've received from Solidroad since the start has been unmatched. We're already saving time and resources by being able to leverage this tool for both new hire and ongoing training.

Emily VanGilder, Manager, Global Customer Enablement

Diverse Programmers Recommendation

Solidroad delivers cutting-edge AI-powered tools that transform every aspect of contact center management from quality assurance to training and recruitment. Diverse Programmers can offer expert advisory, seamless integration, and customized solutions to help you fully leverage Solidroad’s capabilities.

Ease of Use

Setup Time:

Onboarding:

User Experience:

Security & Compliance

Data Encryption: Enterprise-ready security measures

Support Options

Live Chat: No

Email Support: No

Community Forum: No

Documentation

Contact Diverse Programmers today to learn more or request a custom integration.
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6 Different Reasons We Should Partner

  • 1Expert in Automation and Streamlining Operations
  • 2Proven Track Record of Success
  • 3Customized Solutions for Your Needs
  • 4Dedicated to Enhancing Efficiency Across Departments
  • 5Trusted by Leading Organizations
  • 6Personable and Client-Focused Approach
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From venture-backed startups to Fortune 500 companies, we partner with organizations of all shapes and sizes.